CarMax

I purchased MBZ GLA for my wife, I am in the automotive industry and asked if the dealer would accept offer which was an offset $500.00. The saleswomen scoffed at me took my info and tossed it. I had found industry and asked if the dealer would accept offer which was an offset $500.00. The saleswomen scoffed at me took my info and tossed it. I had found the same vehicle even cheaper but farther down south and we live in NorCal. I recieved a message telling me the would not entertain nor review my offer. The price stood. I came to the store following day no questions asked and purchased the vehicle out right in full without even a roadtest. That being said is where I would fault the store core value. I personally would have accepted the offer and written off the $500. Reason being is you now have a vehicle off your lot paid in full but a 1 time customer and sale. This is the problem with a store such as CarMax, if they had accepted my offer and absorbed the $500 they would have a lifetime customer as well as family and friends and additional purchases. As for now I just purchase another vehicle from Ford store down the street even though CarMax had same vehicle in inventory. I'm sure they could have had absorbed through promotion, used cars recon could have absorbed, Sales could have absorbed, slush fund could have absorbed but unfortunately they were not willing to entertain absorbing $500 and or meeting halfway. Anyhow I own the vehicle and sadly will be the 1st and only time doing business with CarMax. More

M wife and I had a great experience dealing with this dealership. Unfortunately, I cannot remember the name of the person who helped us. dealership. Unfortunately, I cannot remember the name of the person who helped us. More

Sherry and Paris were very helpful and friendly answering all my questions. The process was very smooth. all my questions. The process was very smooth. More

My experience was by far the best car buying experience I’ve ever had. My customer service rep. Isaiah was by far the most professional, calm, not pushy, friendly knowledgeable person you could have. He sh I’ve ever had. My customer service rep. Isaiah was by far the most professional, calm, not pushy, friendly knowledgeable person you could have. He should be in management. He has excellent people skills. More

Efficient, trustworthy, professional, and great price for the car! The entire process was wonderful! Happy! the car! The entire process was wonderful! Happy! More

Very impressed with how the staff (led by Rickey) were in constant touch and sensitive to our choices. No pressure, a willingness to check when they didn't have a clear answer to a question, and great accoun constant touch and sensitive to our choices. No pressure, a willingness to check when they didn't have a clear answer to a question, and great accountability. More

My sales person made buying my car super easy I would 10 out of 10 recommend 10 out of 10 recommend More

Experience was pleasant and stress free, excellent customer service, would definitely come back to the dealership customer service, would definitely come back to the dealership More

Great experience at CarMax. This is my 2nd vehicle I purchased at this dealership. Very knowledgeable and helpful staff This is my 2nd vehicle I purchased at this dealership. Very knowledgeable and helpful staff More

Wasn't quite sure what to expect, but our experience was fantastic! We were greeted immediately and introduced to Ocean. She was reasonable, professional, encouraging and a joy to work with. We left with a fantastic! We were greeted immediately and introduced to Ocean. She was reasonable, professional, encouraging and a joy to work with. We left with a car we didn't know we needed and love. I would recommend CarMax. More