CarMax

This is the third vehicle I have purchased from Tupelo CarMax . No issues with the first two , but the third one was not good .paid to have the car shipped . Test drove the car and smelled brakes burni CarMax . No issues with the first two , but the third one was not good .paid to have the car shipped . Test drove the car and smelled brakes burning, so I said I wanted it checked . Salesperson promised they would call with an update the next day and never did , I had to call at 7pm and was told one of the techs had called in sick and the other one didnt have time to check it . I accept the answer , but poor customer service for not calling. The next day I get a text that the technician did not find any problems . I told the salesperson that answer was not acceptable , the salesperson smelled the burning brakes smell that night also . The car had brand new tires so I asked if maybe it was just new brake pads . The salesperson called a few minutes later and said the manager pulled the service records and yes new brakes . I said ok and came and drove the car again and didn’t smell anything . I purchased the car and took it to a reputable third party mechanic I have used for 20 years after my daughter said she smelled the brakes again . The mechanic said the rear calipers were sticking and that both rear brake pads were about 2/3 worn. I paid another 1000 for the new brakes and a transmission flush . Technically it would be covered under CarMax 30 day warranty , but I no longer trust them to fix the car after I was lied to . More

Very easy, never felt rushed, sales person was extremely nice. Had to leave during the buying process to get a check from my bank and when arriving back it was like I had never left. Overall a nice experien nice. Had to leave during the buying process to get a check from my bank and when arriving back it was like I had never left. Overall a nice experience More

Honestly don’t believe they checked anything on my vehicle before selling it. Both battery key fobs were low, my tire pressure light was on, no gas was in the vehicle, there was a slit on one of my ti vehicle before selling it. Both battery key fobs were low, my tire pressure light was on, no gas was in the vehicle, there was a slit on one of my tires. I set a appointment to find out why the tire pressure light was on and at that time they said that I just needed new tires. I went back for a second time and got the new tires, on my way home the tire pressure light came back on, I live almost a hour away so it’s not easy to just get up and go to the dealership. I needed up taking it somewhere else and it was a bad tire sensor that I ended up having replaced. I’m not sure on why they didn’t check that in the beginning. I was also told at the time I purchased the vehicle that once i set my appiointment they could buff out the scratches that were all over the vehicle at that time. Well when i went the 1st time and they decided I needed new tires they told me that they would do it all when they replaced the tires. Once the tires were replaced i was told that there’s only one buffing guy and he’s on a late maternity leave. This is the second vehicle i’ve purchased here and the 1st expierence was very good. This time has been horrible. I was reimbursed for the gas i put in the vehicle since there was none in it at the time of purchase. More

They were helpful with me and got me what I was looking for i would like to thank them they are the best for i would like to thank them they are the best More

It was quick and friendly and nice employees were friendly and helpful and all my needs were met friendly and helpful and all my needs were met More

Jessica took very good care of us while we were there. She answered all the questions we had and was very knowledgeable. Filling out paperwork was very easy and I liked that they offer a mirrored screen s She answered all the questions we had and was very knowledgeable. Filling out paperwork was very easy and I liked that they offer a mirrored screen so that you can see what the other person is doing. However, the process took a little longer even after filling stuff out online than what I have experienced in the past with other dealerships. In all, I was very satisfied with purchasing my car here. More

⭐ 1-Star Review I normally don’t post reviews, but this one is well-deserved. This dealership completely failed to be upfront and honest. They left out key information about the vehicle I bought, and this one is well-deserved. This dealership completely failed to be upfront and honest. They left out key information about the vehicle I bought, and not even a week later — just 4 days — the car broke down. When I reached out for help, instead of taking responsibility, they told me something about how they could only sell me the vehicle because of a “verified phone number.” Like seriously? That’s the excuse? If you’re thinking about buying from them — don’t. They rush the sale, skip over important details, and clearly don’t care about the customer once they’ve got your money. Save yourself the headache and take your business somewhere that actually stands behind what they sell. More

Tyler and Jessica took care of us very, very well. They were top notch from start to finish. Well done! They were top notch from start to finish. Well done! More

Very satisfied with my experience, Zee was very professional and thorough and also very cordial professional and thorough and also very cordial More