CarMax

Disgust with how much you guys overcharged and how much I overpaid for a vehicle overpaid for a vehicle More

Very straightforward and easy experience. I selected my car online, spoke with a pre-purchase agent over the phone, and finalized everything at the dealership—all during my lunch break. Th I selected my car online, spoke with a pre-purchase agent over the phone, and finalized everything at the dealership—all during my lunch break. The whole process, from browsing to driving away, took less than two hours. There was very little resistance, and everything moved surprisingly fast. Honestly, I was impressed. Amazing experience—I’d absolutely recommend CarMax. More

Great selection, polite service, no hard sells for anything. They let us test drive without them. Answered all questions. anything. They let us test drive without them. Answered all questions. More

It was very easy,without any pressure at all . The info was totally outstanding.this was in outstanding shape. The info was totally outstanding.this was in outstanding shape. More

The entire process beginning with the online prequlification, income verification on the phone, and in store experience was totally underwhelming and pathetic. The transition in the sales proces prequlification, income verification on the phone, and in store experience was totally underwhelming and pathetic. The transition in the sales process was unnecessarily stressful. This would be my fourth purchase from Carmax and it may be my last. The previous vehicle that I had purchased was from the same location. I couldn’t speak to that sales rep because everyone wanted to help me. I didn’t want their help. I wanted to speak to the last person who helped me purchase my car. It made me feel like I was not being heard and my wants and needs didn’t matter because it’s “not the CarMax way.” I probably would’ve had a better experience if there were price haggling. At the end of the hours long “quick pickup” or whatever it was supposed to be the vehicle was sent to be washed and it wasn’t. It was put in the bay with the same dirty spot spots that I pointed out before it went to get cleaned.. every single car I purchased from Carmax never was washed as they said it would. And to make matters worse, I’m having car trouble within the first 30 days. The CarMax experience that I’ve grown to love I’ve now grown to loath. More

Very professional, extremely efficient and great customer service. I definitely will be working with Jake D. in the future, Pedy and him made my experience the best! service. I definitely will be working with Jake D. in the future, Pedy and him made my experience the best! More

It was the best used car buying experience I have ever had. The sales person was friendly and helpful. They took the time for understand our needs in buying a car. Ended up shipping a car from another C had. The sales person was friendly and helpful. They took the time for understand our needs in buying a car. Ended up shipping a car from another CarMax and it was just what we were looking for. I felt more confident in buying from CarMax knowing they would fix any issues occurring during the first 30 days. We did have something turn up and the service department took care of it. No questions asked. I highly recommend CarMax to anyone who is looking at buying a quality used car. More

Super welcoming and helpful. The process was much quicker and less stressful than we expected! The process was much quicker and less stressful than we expected! More

It was a great experience. We were able to do most of the paperwork online after pre approval, and it was a pretty fast process getting the vehicle and heading on our way. The We were able to do most of the paperwork online after pre approval, and it was a pretty fast process getting the vehicle and heading on our way. The quality of the vehicle was good also. They even washed it right before handing us the keycard. I would totally recommend to anyone looking to get into a vehicle. More

Buying a car couldn't be easier. Everyone was very friendly and helpful. The car was exactly as advertised, in great shape and priced well. I couldn't be happier with my experience a Everyone was very friendly and helpful. The car was exactly as advertised, in great shape and priced well. I couldn't be happier with my experience and purchase. More