CarMax

I was extremely impressed with Issac Drake, my salesperson. I explained that I had never bought a used car in my life and only GM. I also explained that my severe PTSD causes me extreme claustroph salesperson. I explained that I had never bought a used car in my life and only GM. I also explained that my severe PTSD causes me extreme claustrophobia so I need a larger vehicle, plus my service dog (100 lbs). He found me the perfect fit but I told him this was a big decision for me. I asked if he would hold the suv for me until the next morning and he said yes. The next day I came back and bought the suv. I told both of his supervisors that he is the ONLY reason I came back. He kindness and patience with me sealed the deal. I also said he should be a trainer on GOOD CUSTOMER SERVICE. Thanks Issac. Tracy J. Johnson More

People are very nice and their service but the phone system is a total 0 system is a total 0 More

Very helpful, nice, and amazing to work with. I was able to make a choice without being pressured at all. I was able to make a choice without being pressured at all. More

Awesome staff, James in service especially has went above and beyond to help me out. and beyond to help me out. More

Van was great! Professional and quick. Got us in and out with the car we wanted! Professional and quick. Got us in and out with the car we wanted! More

Responsive and accommodating experience overall. Staff were very helpful and transparent about the process as a whole. Staff were very helpful and transparent about the process as a whole. More

Easy. Straight forward. Simple. The process to find, test drive, and purchase my "new to me" car couldn't have gone any better! I was very happy with the w Straight forward. Simple. The process to find, test drive, and purchase my "new to me" car couldn't have gone any better! I was very happy with the whole experience. Thank you Robert Salaz for taking care of me. More

The online pre-approval made my purchase faster and easier without the wait! Thank you! easier without the wait! Thank you! More

Wonderful experience. Love the online pre-approval process and the no haggle policy. The staff were professional and helpful. Love my car! Love the online pre-approval process and the no haggle policy. The staff were professional and helpful. Love my car! More

My experience was average. I had an appointment for a reserved vehicle that I had shipped to my local location. I was greeted promptly, however I thought the agent would walk m I had an appointment for a reserved vehicle that I had shipped to my local location. I was greeted promptly, however I thought the agent would walk me to the vehicle in the lot, I was surprised that I was given directions to locate the vehicle and inspect. Although I was okay with that I saw others with agents walking through the lot. I actually was interested in purchasing 2 vehicles but without an agent that I could ask questions I decided to hold off my second vehicle. After my test drive I went in and spoke to the agent and was told that my vehicle might be released to others if I waited more than a day. But looking back at the website a reserved vehicle that was shipped on behalf should have had a seven day reserve (that was my understanding) so that was misleading. This is the second time I have put OA vehicle at CarMax but the Roseville Ca location was much more attentive. The agent at this location was okay but I decided not to mention my desire to buy a second vehicle because I would have liked someone to show me around the lot. Also, I wish there were more people who could show me the details about the car, I had several questions that no one could answer specific to the make and model. Instead I went on line to YouTube to learn about the vehicle. The purchase process was quick as I paid cash no financing. I am still interested in purchasing another vehicle for my son, however I am not sure I will go to the same location or through the same dealership. I think the reason I didn’t score higher is because of the 7 day reserve that was listed on the website, it’s misleading if the website says on thing but then the buyer is told the vehicle could be released the moment I left the dealership. Note; as soon as the car arrived at the location I made an appointment the very next day it was available for the test drive. And yes I paid for shipping. More