CarMax

I was extremely impressed with Issac Drake, my salesperson. I explained that I had never bought a used car in my life and only GM. I also explained that my severe PTSD causes me extreme claustroph salesperson. I explained that I had never bought a used car in my life and only GM. I also explained that my severe PTSD causes me extreme claustrophobia so I need a larger vehicle, plus my service dog (100 lbs). He found me the perfect fit but I told him this was a big decision for me. I asked if he would hold the suv for me until the next morning and he said yes. The next day I came back and bought the suv. I told both of his supervisors that he is the ONLY reason I came back. He kindness and patience with me sealed the deal. I also said he should be a trainer on GOOD CUSTOMER SERVICE. Thanks Issac. Tracy J. Johnson More

I brought my car back in so some things could be fixed and repaired. I received excellent service form top to bottom. My car was fixed and it looked great and repaired. I received excellent service form top to bottom. My car was fixed and it looked great More

People are very nice and their service but the phone system is a total 0 system is a total 0 More

Very helpful, nice, and amazing to work with. I was able to make a choice without being pressured at all. I was able to make a choice without being pressured at all. More

Awesome staff, James in service especially has went above and beyond to help me out. and beyond to help me out. More

Van was great! Professional and quick. Got us in and out with the car we wanted! Professional and quick. Got us in and out with the car we wanted! More

Responsive and accommodating experience overall. Staff were very helpful and transparent about the process as a whole. Staff were very helpful and transparent about the process as a whole. More

Easy. Straight forward. Simple. The process to find, test drive, and purchase my "new to me" car couldn't have gone any better! I was very happy with the w Straight forward. Simple. The process to find, test drive, and purchase my "new to me" car couldn't have gone any better! I was very happy with the whole experience. Thank you Robert Salaz for taking care of me. More

The online pre-approval made my purchase faster and easier without the wait! Thank you! easier without the wait! Thank you! More

Wonderful experience. Love the online pre-approval process and the no haggle policy. The staff were professional and helpful. Love my car! Love the online pre-approval process and the no haggle policy. The staff were professional and helpful. Love my car! More