CarMax

This was our second purchase from CarMax and both experiences were great. First bought a 2018 Ford F150 and this time a 2019 Honda Civic. Both times I found the vehicles located in another state and experiences were great. First bought a 2018 Ford F150 and this time a 2019 Honda Civic. Both times I found the vehicles located in another state and had them transferred to our location in Mobile. The cost to transfer was way more this time but fuel prices have gone up too so it was expected. The 30 day warranty is a definite plus because it gives you time to drive it and make sure everything is working properly. They also offer extended warranty which is worth it to make sure you’re covered for expensive repairs if needed in the future. We have not had to use the extended warranty on the truck we purchased 5 years ago so can’t speak about how that would work. Prices were very reasonable on both purchases. Remano Campbell handled our paperwork this time and we were pleased with the process. We didn’t trade or finance so can’t share about that. Over all we’ve been very pleased with our purchases with CarMax. More

CarMax is awesome. I love Caleb Philips. He's awesome! I bought car. It was a car. I love cheese cake! I love Caleb Philips. He's awesome! I bought car. It was a car. I love cheese cake! More

The sales person was very nice and professional and the buying experience was very nice. Excellent customer service. buying experience was very nice. Excellent customer service. More

I can’t remember the name of the salesman that assisted us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because i us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because it was not a Sport model. I know that I had mistakenly thought that my vehicle was a sport model, but you had the VIN number from the very beginning of our communication, so you should have given me an offer based on that and the amount that you offered me when I entered the facility was $2000 less than the amount that that you were willing to pay when I came to Carmax to make the transaction. If I had to buy another vehicle, I would consider Carmax because I like buying a used car this way, but would also check out other options before I would purchase a car with Carmax after what I felt was a deceitful practice. More

Carmax mobile made my car buying experience quick and simple. answered all questions and provided excellent customer service. simple. answered all questions and provided excellent customer service. More

Super friendly and patient, very easy to work with. Clean waiting areas and bathrooms. Plenty of drink and snack options. Clean waiting areas and bathrooms. Plenty of drink and snack options. More

Professional and personable throughout. I really appreciated Car max Rep Steven Mccann for his thoroughness and good humor. I really appreciated Car max Rep Steven Mccann for his thoroughness and good humor. More

Not pleased with the tread conditions of the tires and the service dept no help the service dept no help More

My overall experience with Carmax has been amazing. I do think they’re a bit pricey, but the services that are included with the purchase of your vehicle make up for it. I’m honestly happy I didn’t go I do think they’re a bit pricey, but the services that are included with the purchase of your vehicle make up for it. I’m honestly happy I didn’t go with another dealership. More