CarMax

The process was made smooth and easy. Steven McCann walked us through the CarMax process and made our assessment and test drive of the desired vehicle smooth. Myles Gray made the financ Steven McCann walked us through the CarMax process and made our assessment and test drive of the desired vehicle smooth. Myles Gray made the financial closing easy. The facility was very clean and pleasant to be in. The only issue we had was with follow-up phone contact to the dealership. The CarMax process sends your calls to a clearing center where you have to go through all the details with a "sales rep" before you get transferred to the local agent - 4 times. Very cumbersome, and needless - but that is on CarMax and not the Mobile location. More

They got me in a car and then noticed a window had a chip in it. They gave me a work order and I went to my local carmax and was taken care of. My window is fixed! in it. They gave me a work order and I went to my local carmax and was taken care of. My window is fixed! More

Very unorganized. Had to sign paperwork more than once because the manager didn’t know what he was doing. Salesman was nice and apologetic. On top of that, we had an a Had to sign paperwork more than once because the manager didn’t know what he was doing. Salesman was nice and apologetic. On top of that, we had an appointment at 5:30 and didn’t get seen until around 7. Didn’t leave the dealership until almost 9 despite being preapproved and already have an appraisal on our car. More

Most nightmarish experience I have ever encountered. DO NOT buy if not on the lot!!! And even then DO NOT BUY FROM CARMAX DO NOT buy if not on the lot!!! And even then DO NOT BUY FROM CARMAX More

Daughter bought a car from this location and also sold her old car. She was happy with the experience so when I saw they had a car I might want at a price I thought was fair I bought a car too. The only her old car. She was happy with the experience so when I saw they had a car I might want at a price I thought was fair I bought a car too. The only less than thrilled experience was that the car wasn't at the dealers location for another week and a half from the time secured by a fee. I don't blame the management of this dealership for this. More

This was our second purchase from CarMax and both experiences were great. First bought a 2018 Ford F150 and this time a 2019 Honda Civic. Both times I found the vehicles located in another state and experiences were great. First bought a 2018 Ford F150 and this time a 2019 Honda Civic. Both times I found the vehicles located in another state and had them transferred to our location in Mobile. The cost to transfer was way more this time but fuel prices have gone up too so it was expected. The 30 day warranty is a definite plus because it gives you time to drive it and make sure everything is working properly. They also offer extended warranty which is worth it to make sure you’re covered for expensive repairs if needed in the future. We have not had to use the extended warranty on the truck we purchased 5 years ago so can’t speak about how that would work. Prices were very reasonable on both purchases. Remano Campbell handled our paperwork this time and we were pleased with the process. We didn’t trade or finance so can’t share about that. Over all we’ve been very pleased with our purchases with CarMax. More

CarMax is awesome. I love Caleb Philips. He's awesome! I bought car. It was a car. I love cheese cake! I love Caleb Philips. He's awesome! I bought car. It was a car. I love cheese cake! More

The sales person was very nice and professional and the buying experience was very nice. Excellent customer service. buying experience was very nice. Excellent customer service. More

I can’t remember the name of the salesman that assisted us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because i us in our transaction, but I felt like he was very helpful. My only disappointment was that the offer for my trade in was reduced by $2000 because it was not a Sport model. I know that I had mistakenly thought that my vehicle was a sport model, but you had the VIN number from the very beginning of our communication, so you should have given me an offer based on that and the amount that you offered me when I entered the facility was $2000 less than the amount that that you were willing to pay when I came to Carmax to make the transaction. If I had to buy another vehicle, I would consider Carmax because I like buying a used car this way, but would also check out other options before I would purchase a car with Carmax after what I felt was a deceitful practice. More