CarMax

Byron was wonderful. He went out of his way, communicated effectively, and was very helpful. I ended up purchasing a purple challenger! He went out of his way, communicated effectively, and was very helpful. I ended up purchasing a purple challenger! More

The purchase of my used car was the easiest and best car purchase experince I have ever had. And the trade in was more than fair too. purchase experince I have ever had. And the trade in was more than fair too. More

The purchase of my 2024 Chevy Equinox LS was very smooth, efficient and quick. That was thanks to Joseph! The trade in process of my Ford CMax was horrible. I waited 50 minutes to get an appraisel, then w efficient and quick. That was thanks to Joseph! The trade in process of my Ford CMax was horrible. I waited 50 minutes to get an appraisel, then was told at the business desk that it would be another 40 minutes. And they already had all my information. In the future I would purchase a car here but I would not trade one in. More

Car took almost two weeks to be delivered after paying for delivery, being told it would take a few days and it was only 7 hours away. No one knew where the car was for days and there was no update. Then for delivery, being told it would take a few days and it was only 7 hours away. No one knew where the car was for days and there was no update. Then during the paperwork purchase phase it took 5 times and 3 hours for them to get the forms correct. During that time, someone released my car. They had to quickly reserve it again. It took hours to complete the purchase. This is my third car from this dealership and the other two went smoothly but I was really disappointed, exhausted and had a terrible headache by the time I got the car. More

I had a great experience buying through Carmax, This was my first car purchase and my salesperson Elijah was super helpful and professional, he guided me through every step of the process which made it very my first car purchase and my salesperson Elijah was super helpful and professional, he guided me through every step of the process which made it very easy for me. I told Elijah that I had issues with my old car I had bought through a private seller years ago and he told me about MaxCare which put my concerns at ease. Overall a great experience and I would definitely purchase through CarMax in the future, Thank you Elijah! More

Everyone was very helpful and polite. The only problem was the internet speed at the Irvine location. The only problem was the internet speed at the Irvine location. More

I had a great experience buying my 2025 Tundra! Rafid was extremely helpful and professional! I have purchased a few cars from this Carmax and have always been taken care of very well. Rafid was extremely helpful and professional! I have purchased a few cars from this Carmax and have always been taken care of very well. More

It was a seamless experience. I made an appointment...Showed up 15 minutes early... Went over what was to happen and the estimated time to accomplish...The Seatbelt tensioner was I made an appointment...Showed up 15 minutes early... Went over what was to happen and the estimated time to accomplish...The Seatbelt tensioner was installed in the timeframe quoted...I was given a call and I picked up my car...The experience was very positive from my walking in the door till picking up the repaired car. More

Car was NOT detailed at all and I was only given one key fob that doesn't even work. I was told that I would be given two key fobs and the price would be included in the final sale. Not True. Super disappoi fob that doesn't even work. I was told that I would be given two key fobs and the price would be included in the final sale. Not True. Super disappointed that I have to now find and pay out of pocket for a complete detail when this should have been done in the first place. I found a dirty mask, coin purse, it was obviously driven by a smoker after I used Clorox wipes on the steering wheel and it about used a half container to remove the black gunk off of it. Cheetos in the crevices, tons of gunk. Fluids are low, brakes squeak, steering wheel knocks both R and L, Wipers need replaced, computer needs updates.... I asked for this to be completed prior to driving off of the car lot!!! Super Frustrating but I needed a car asap. I did haggle the price or give stress to the salesman. Come on, CarMax... DO BETTER!!!! More

Sales was handled very professionally and efficiently. We had a service issue come up with they also fixed quickly. We had a service issue come up with they also fixed quickly. More