CarMax
Albuquerque, NM
128 Reviews of CarMax
The first car I purchased had some mechanical issues. CarMax worked with me to get those issues resolved. When that did not, work, CarMax was very helpful in taking the car back and helping me find ano CarMax worked with me to get those issues resolved. When that did not, work, CarMax was very helpful in taking the car back and helping me find another car for purchase. The transactions were quick, professional and honest.. More
I was not buying an expensive car, but was treated better at CarMax than by the big local dealers. Nathan Sanchez and his manager(s) were great and responsive and aside from an issue with a car shipped in fr at CarMax than by the big local dealers. Nathan Sanchez and his manager(s) were great and responsive and aside from an issue with a car shipped in from another location, the whole process went very smoothly. More
The Jeep took longer than expected to be ready after delivery, but it was worth it. The staff I worked with were wonderful. They were all very friendly and helpful. This is the second vehicle I have pur delivery, but it was worth it. The staff I worked with were wonderful. They were all very friendly and helpful. This is the second vehicle I have purchased through Carmax, and it won’t be my last. More
We left the county for Nepal 3 days after purchasing the Nissan Rogue. I’m afraid I don’t know who the lender is on our car and have not received any correspondence regarding our loan. We will be in Nepal Nissan Rogue. I’m afraid I don’t know who the lender is on our car and have not received any correspondence regarding our loan. We will be in Nepal until the last part of January. We also have not received the paperwork for registering the car. Can you help? BTW, Travis Lee was ok but leaving us sitting while he took care of customers that were supposed to be there 1 hour before. He left us sitting while he took care of the late appointment while we waited. More
Car was basically bought on line. We just had to show up, test drive the vehicle, and sign some paperwork. The trade-in value was spot on and really sealed the deal. The sales staff w We just had to show up, test drive the vehicle, and sign some paperwork. The trade-in value was spot on and really sealed the deal. The sales staff was exceptional. More
If you want a totally transparent, honest no pressure car buying experience, go see Devin at CarMax. I'd already done quite a bit of homework and had bad experiences buying cars before, so my xx radar was on buying experience, go see Devin at CarMax. I'd already done quite a bit of homework and had bad experiences buying cars before, so my xx radar was on high alert when I walked in. Devin was super easy going to deal with, he focused on what I wanted and even helped me compare reviews on different models I was considering. We looked up accident history and maintenance records. He's more of a car guy than a salesperson, which I saw as a huge plus. I would have walked at the slightest hint of pushy salesman... I'd say ask for Devin, he's worth the wait. More
The person I dealt with at this Albuquerque location, was terrible. Blanca Zambrano was the sales agent I dealt with there. I paid for my dodge Durango in full along with the extended warranty. I was was terrible. Blanca Zambrano was the sales agent I dealt with there. I paid for my dodge Durango in full along with the extended warranty. I was expecting a friendly sale, but I was treated with disrespect, an urgency for my money, and total lack of customer care. Ill never do business with them again!! Very disappointed 😞 More

