CarMax

the salesman seemed unaware of an unfixed recall on one car I looked at and was dismissive when I told him about a problem I noticed.. Bet I love the car I did get and the service people were outstanding car I looked at and was dismissive when I told him about a problem I noticed.. Bet I love the car I did get and the service people were outstanding More

Our sales person was great. We came to test drive 4 cars. One had a flat tire and another needed a battery. I thought these cars were ready to sell but it doesn’t give a person We came to test drive 4 cars. One had a flat tire and another needed a battery. I thought these cars were ready to sell but it doesn’t give a person confidence. More

I had the 2025 Hyundai Sonata Hybrid transferred from Denver to Albuquerque, NM which is about a three hour drive from where I live. After arriving it took about a week for it to be ready but it appears Denver to Albuquerque, NM which is about a three hour drive from where I live. After arriving it took about a week for it to be ready but it appears it was well prepared, including many check points and an oil change. It was very nice, clean and I liked the no haggle pricing which made the process less stressful. Tyler was very knowledgeable about the car and many controls, he answered all my questions. He was a bit overloaded since I was handed off to him because Nathan was not in that day. They do take personal checks because a wire transfer can delay the purchase. I transferred money from a savings account to a checking account before going there. There are some negatives like lack of communication before the sale. First there was Monica who got the process started but never replied to my questions after that. Then there were a few automated updates and then Nathan who took over when the car was nearly ready. Finally, when I arrived, I was handed over to Tyler (great guy). I had some wait time of perhaps 2 hours during the process because of this. There are two items I noticed. 1. No owner's manual in the car. Tyler said they would send me one but I have not received it. However, there is a good online manual from Hyundai. 2. There was only one key Fob (remote). This was a nearly new car and should have two. I asked for a second one but nothing has happened and Tyler did not respond to my after-sale email about this. I am now buying one myself and I will have to pay a dealer to program it. Carmax should hold back $300 from a car purchase when the owner supplies only one Fob. This money should be given to the next purchaser so they can buy one. There is no excuse for not having two. If you need to purchase a second Fob/key see mykeysupply.com Overall, the experience was pretty good despite the few negatives, and I would recommend Carmax. Their inventory is large and you can get a car transferred to your nearest dealer for a reasonable price. More

Good service efficiency needs a bit of work There were issues that could have been avoided and when I expressed a replacement of a part before driving off the lot I was told to get it fixed and they would issues that could have been avoided and when I expressed a replacement of a part before driving off the lot I was told to get it fixed and they would reimburse me. The next day i encountered a problem on the roadway with that very same issue and it could have been a costly mistake. More

The car wasn't cleaned not even when I asked before pickup the car!!!!not happy pickup the car!!!!not happy More

This is my 4th vehicle purchased at this location. Won’t be the last! Eric was great to work with! Won’t be the last! Eric was great to work with! More

Friendly and easy to deal with. They even buffed out and polished small area for me. They even buffed out and polished small area for me. More

I liked the "no pressure" attitude at Car Max. Josh is very knowledgeable and he was so patient. They have a huge selection of vehicles. I know I love my Mazda CX5! Thanks Josh and thank you Car Josh is very knowledgeable and he was so patient. They have a huge selection of vehicles. I know I love my Mazda CX5! Thanks Josh and thank you Car Max. More

My experience was great. The process was easy if you know what you want. You as a customer do need to do your part get all the required documents uploaded.After you wait for The process was easy if you know what you want. You as a customer do need to do your part get all the required documents uploaded.After you wait for phone call and text message about your vehicle. Lastly make an appointment test drive and out the door in an hour with your vehicle. It was too easy. More

I was not engaged by salespeople until I had been on the lot for awhile lot for awhile More