We went to CarMax to get a price for my existing car and to look at late model used Lexus. Gave them all the information for my car, handed over the keys and went out with the salesman to look at a Lexus GX460. Get to the Lexus and while the salesman was getting the key out of the box, I noticed the front tire had a nail in it. Funny, thought there was an inspection process? Then the salesman goes to unlock the door and nothing happens. Oh, the key battery must be dead.....Funny, thought there was an inspection process? I get into the car, put the key into the ignition and nothing happens.... battery is DEAD.....Funny, thought there was an inspection process? Ok, guess I won't be buying this Lexus. I moved onto a Range Rover. Now, I currently have an Rover and know how they drive. I get into this one and as we're driving off the lot, the salesman can't get the gate to open to let us out. Sigh. Off to another exit..... that one doesn't work either.....off to yet another exit, nope, that's not working either, back to the last exit to try again. We've now been trying to get out of the lot for over 15 minutes with no luck. I ask the salesman to just take the car back, we aren't interested but he continues. We finally make it out of the lot and I get behind the wheel. This car drove rough. Way rougher than my current Rover, which is older. I ended up turning around and taking the car back before it broke down on us.
Get back to the dealership (knowing we weren't buying a car) and wait for the appraisal. Appraisal comes in and the salesman starts paging though the document (MY GOD, JUST GET TO THE NUMBER ALREADY) and finally gets to their offer. Well, more insulted, I could not have been. I do my homework and I'm a well informed consumer. Offering me $5k LESS than KBB or NADA is insulting. I had better offers at other dealerships. Please make sure you know the value of your car BEFORE you go because CarMax is a rip off. Also, do not buy a car between February and say May as dealerships know people get their tax returns and will offer you less for your car and more for a new car.
Needless to say, we did not buy a car or sell my car to CarMax and we will never do business with them again. I guess they thought I was a stupid consumer who didn't know any better. Oh well, they didn't get this sucker.....hope they don't get you either.