CarMax

Just want to inform potential buyers of automobiles at Carmax to insist on receiving a CarFax report. My wife purchased a Used 2015 Lexus RX350 at the Kennesaw GA location and when she asked for the CarFax report she was given the run around. We were told it didn’t exist, there was no need to worry. In the end, shame on us for not insisting on getting it before signing. Since we have found that the car was stolen, in a serious accident and was suspected of rolling back the odometer. Until this experience we had very good luck with CarMax, but after this experience, we will not use them again. BTW, we traded in the car and bought a new one. Remember the old saying “Buyer Beware”, I hope this helps some considering using CarMax.

I went there today and the salesman was not only arrogant but racist ......his attitude was horrible and i didn’t like my experience. I would not go there again or suggest anyone else to go their.

I did not end up buying a car here but it was at no fault of Carmax (simply found something elsewhere and fell in love with it). It was my first time going in looking to purchase a car for myself and the salesman I worked with was very accommodating. There was even a car I wanted to drive that they were having trouble locating in the back lot and he spent a lot of time searching for it for me. He was not pushy when I said I wanted to wait and see what else I could find and I really appreciated that. Prices seemed fair considering the work they put in to make sure the cars are in good condition before purchase. Will definitely consider this dealership for future purchases and recommend to people I know looking to buy.

This review is for the Carmax in Kennesaw, Ga (Town Center). I haven't been one to write reviews online, but I feel that I was saved from some shady car business by other people's reviews, so I thought I should come and share my experience with CarMax. Truly, CarMax was absolutely wonderful. My wife and I ended up purchasing a 2012 Honda Odyssey from the CarMax in Kennesaw, Georgia, but we spoke on the phone to the Mobile Sales team in North Carolina, as well as corresponded with sales consultants in other dealerships. All in all, *every single person* was professional and helpful. We also bought the top-of-the-line MaxCare (extended warranty) plan, and while I hope we never have to use it, I have confidence that CarMax will do its part if we ever do need to use it. I could go on and on, but I want this review to help someone. Give CarMax a shot if you haven't. Our experience was totally wonderful from start to finish, even though buying a used car isn't my favorite activity. Thank you, CarMax.

We went to CarMax to get a price for my existing car and to look at late model used Lexus. Gave them all the information for my car, handed over the keys and went out with the salesman to look at a Lexus GX460. Get to the Lexus and while the salesman was getting the key out of the box, I noticed the front tire had a nail in it. Funny, thought there was an inspection process? Then the salesman goes to unlock the door and nothing happens. Oh, the key battery must be dead.....Funny, thought there was an inspection process? I get into the car, put the key into the ignition and nothing happens.... battery is DEAD.....Funny, thought there was an inspection process? Ok, guess I won't be buying this Lexus. I moved onto a Range Rover. Now, I currently have an Rover and know how they drive. I get into this one and as we're driving off the lot, the salesman can't get the gate to open to let us out. Sigh. Off to another exit..... that one doesn't work either.....off to yet another exit, nope, that's not working either, back to the last exit to try again. We've now been trying to get out of the lot for over 15 minutes with no luck. I ask the salesman to just take the car back, we aren't interested but he continues. We finally make it out of the lot and I get behind the wheel. This car drove rough. Way rougher than my current Rover, which is older. I ended up turning around and taking the car back before it broke down on us. Get back to the dealership (knowing we weren't buying a car) and wait for the appraisal. Appraisal comes in and the salesman starts paging though the document (MY GOD, JUST GET TO THE NUMBER ALREADY) and finally gets to their offer. Well, more insulted, I could not have been. I do my homework and I'm a well informed consumer. Offering me $5k LESS than KBB or NADA is insulting. I had better offers at other dealerships. Please make sure you know the value of your car BEFORE you go because CarMax is a rip off. Also, do not buy a car between February and say May as dealerships know people get their tax returns and will offer you less for your car and more for a new car. Needless to say, we did not buy a car or sell my car to CarMax and we will never do business with them again. I guess they thought I was a stupid consumer who didn't know any better. Oh well, they didn't get this sucker.....hope they don't get you either.