CarNova

They are scammers need to be closed down very bad business to not go here!!!! business to not go here!!!! More

We originally purchased an Audi from CarNova, but after discovering the issue with the airbags that didn’t work due to “severe damage from a major accident” that deal was canceled and the Audi was returned discovering the issue with the airbags that didn’t work due to “severe damage from a major accident” that deal was canceled and the Audi was returned. That led directly to the second vehicle, a maroon 2016 Ford Taurus SEL. My son was specifically told that if he spent approximately $1,000 more, he would be getting a safer, more trustworthy car. Instead of getting the safer vehicle he believed he was paying more for, he reported nearly wrecking on I-25. The Taurus shook violently, he had difficulty braking and had to swerve, and the engine was moving/popping so severely that it appeared it could come through the hood. We started contacting CarNova the day we drove the Taurus home. We weren’t demanding money or expecting a used car to be perfect. We were simply asking what they wanted us to do: bring it back, take it to a repair shop, have it inspected somewhere? We were repeatedly promised callbacks and felt blown off. At one point, we were told their grand opening was important and they needed to tend to that first. No calls were ever returned until finally the following week when we decided to bring it in. That’s when they became very hostile. They advertise a 100-point inspection, so I asked management to show me the inspection performed on this vehicle. They refused to provide it. We were repeatedly told to “read the fine print,” yet they couldn’t show us fine print that answered our concerns. When we brought the Taurus back, management initially didn’t even drive it. He started the engine and told us everything was fine. We had to tell him that he needed to actually drive the vehicle, because the serious problems occurred while it was being driven. He didn’t drive it because HE ALREADY KNEW. Abod had also previously told us that because they needed inventory, they kept vehicles even when they weren’t good cars. He initially cursed while speaking to me until I told him to stop. Much of this interaction is recorded.My son felt intimidated and threatened by Abod’s behavior during this interaction. When they agreed to take the Taurus back, my son was made to sign paperwork that included language about not leaving negative reviews and not suing the dealership. We were also not given copies of the final paperwork when we left. There is also a mileage issue. They claimed approximately 995 miles, which directly affected the amount they said they would keep at $1 per mile. We dispute that mileage, and we were not allowed to go back and verify the odometer ourselves.Yes, the original contract contained a provision for $100 per day plus $1 per mile if the vehicle was returned. My son went to Denver 3 times. It’s not that far that in 10 days he put that kind of mileage on it. Then came something that really concerned me: three days after we returned the Taurus, I checked CarNova’s website and saw the same maroon 2016 Ford Taurus SEL listed for sale again!!!! And now CarNova is refusing to return any of my $6K. They keep coming up with excuses. I put the down payment on my credit card, which can be reversed. I contacted Bank of America and they stated that nobody has called them. I also have concerns about the financing and tracking device associated with this transaction, which I will be including with the documentation provided to the appropriate agencies. CarNova and LML financing is owned by Abod Aduan and is the continuation of Denver Car Choice. I encourage anyone considering doing business to research both names. In Yelp and other reviews I have retained our contracts, communications, photographs and the original recorded conversation. I will be filing complaints with the Colorado Auto Industry Division and Motor Vehicle Dealer Board, and because they are now refusing to return any of my $6K, we will be taking this matter to court. I will be seeking recovery of my full $6K , allowable court costs, documented lost wages for the work I have had to miss dealing wit More

I had a great experience with Car Choice and really appreciated their high level of pricing transparency. Every cost was clearly explained upfront, with no hidden fees or last-minute surprises. The sta appreciated their high level of pricing transparency. Every cost was clearly explained upfront, with no hidden fees or last-minute surprises. The staff was friendly, knowledgeable, and never pushy, which made the whole process feel comfortable and stress-free. They answered all my questions honestly and helped me find a vehicle that fit both my needs and budget. The entire buying experience was smooth, straightforward, and positive. More

Eric and Vincent did an amazing job getting me my Acura. I went inside the dealership hoping to find a good deal. They were so patient and sweet to me. Their service is top-notch. I went inside the dealership hoping to find a good deal. They were so patient and sweet to me. Their service is top-notch. More

Getting a car was a completely stress-free experience. Vincent guided me through every step with clear explanations. He worked with my budget and provided multiple options to ensure I got the best deal. Vincent guided me through every step with clear explanations. He worked with my budget and provided multiple options to ensure I got the best deal. I received exceptionally friendly and professional service. More

Awesome buying experience! Process was super easy and I couldn't be happier with the deal I got. I had the pleasure of meeting Zay and Eric, who were great. Very accommodating Process was super easy and I couldn't be happier with the deal I got. I had the pleasure of meeting Zay and Eric, who were great. Very accommodating and friendly. More

Had a great experience working with Zay at Car Choice, she was very helpful and took her time to show me different pickups. I ultimately settled on an f150. The financing took a while there was a little b she was very helpful and took her time to show me different pickups. I ultimately settled on an f150. The financing took a while there was a little back and forth since my credit is well... okay. But they got me a good payment. So all around worked out great. I appreciate it when companies put in the effort to make it work for you. More

11 hours ago New My original review was from two weeks ago and I would like to update it. Two weeks ago I was lied to. I was told that the car had a warranty which it does not two weeks ago. I was told th ago and I would like to update it. Two weeks ago I was lied to. I was told that the car had a warranty which it does not two weeks ago. I was told that the car was in good order and a few days after I got the car, the engine light turned on. I took it to my mechanic and there were about 16 or so codes that showed the car was not in good repair. The repair is estimated to cost thousands of dollars the car is not in driving order and I put down $3000 in cash. I was lied to and dismissed and I don’t know which manager I don’t know if it was the owner or the manager basically argued with me. I have multiple sclerosis. I am a single woman and I have a debilitating disease. I can’t work because my car is not in good repair and the ownership refuses to pay for the repairs so basically I have a car that doesn’t work that I’m paying for. I am going to contact the news outlets to see if there’s anything they can do. I have filed for Social Security disability and I do work, but I’m not able to work as much as I can because of multiple sclerosis and this is stressing me out and it is not good for me, but I would tell others not to go to a car dealership like this because I was defaulted and lied to and I’m going to get a lawyer to get my $3000 back More

The worst car buying experience,,, Deceptive and Fraudulent. Lie about everything. How do these people have a license?Dangerous! Have had 3 cars inspected all bad! Be warned!! Fraudulent. Lie about everything. How do these people have a license?Dangerous! Have had 3 cars inspected all bad! Be warned!! More

They never answered the questions in the email; just bombarded me with junk emails. Its apparent a real person never read the email so they get the lowest rating possible. bombarded me with junk emails. Its apparent a real person never read the email so they get the lowest rating possible. More