CarShop - Chester Springs

CarShop advertises that their vehicles go through a 125+ point inspection before being sold. I purchased a 2021 Chevrolet Tahoe from CarShop in November, and severe rust on the underside of the vehicle was point inspection before being sold. I purchased a 2021 Chevrolet Tahoe from CarShop in November, and severe rust on the underside of the vehicle was not disclosed at the time of sale. I recently brought the vehicle in for a tire rotation, and while it was on the lift, my mechanic called me into the shop to show me the condition underneath. The level of corrosion was shocking. He told me the rust was more consistent with a vehicle 10–15 years old from a high-salt environment, not a 2021. The entire underbody of the vehicle is covered in rust. This is not minor or cosmetic surface rust. There are large areas where the metal is flaking, breaking down, and visibly deteriorating. The protective coating has failed, and the metal underneath is rough, pitted, and degraded. There are also visible openings in structural parts of the frame where the edges are rusted and deteriorating, showing that the corrosion is affecting the integrity of the metal itself—not just the surface. Rust is present along the structural rails, around mounting points, and along seams and joints throughout the underside. This is not a small or isolated issue—it is spread across multiple areas of the vehicle, including components that are critical to its structure. I have only owned this vehicle for a few months. This is not something that developed over time after purchase, and it is not something that could have appeared in that short period. This condition clearly existed prior to sale. This was a nearly $60,000 purchase. Corrosion of this extent significantly impacts the value, lifespan, and long-term safety of the vehicle. I would not have purchased this vehicle had this condition been disclosed. There is no reasonable way that corrosion of this extent across the entire underbody could have been overlooked or missed during a proper inspection. At best, the inspection was not thorough. At worst, a significant issue was not disclosed to the buyer. Either way, this is completely unacceptable. More

Came to CarShop to test drive new brands as they no longer make my beloved Saabs and mine was ~20y old…so time for a new ride. Nick met my cousin (who has gotten 2 of her cars here) and I at the door a longer make my beloved Saabs and mine was ~20y old…so time for a new ride. Nick met my cousin (who has gotten 2 of her cars here) and I at the door and the rest is history. I’m now a proud owner of a great new SUV. First place I’ve ever done a test drive without a salesperson riding along, loved it. Nick was great, so patient and knowledgeable. Highly recommend both Nick and the dealership to all! More

Chad was very good to work with not pushy, answered my questions and made the process easy questions and made the process easy More

Jeff was great! Not pushy very helpful would definitely recommend them again! He was Very helpful Not pushy very helpful would definitely recommend them again! He was Very helpful More

Chad was awesome in the selection and sales process. He listened to our concerns and got us to the right car at the right price. He listened to our concerns and got us to the right car at the right price. More

We had a great experience with Leslie and the rest of the staff. It could not have been an easier way to purchase our next vehicle. staff. It could not have been an easier way to purchase our next vehicle. More

I've bought 2 cars over the past 10 years. They were able to find the model I wanted. I've used their service department and am very satisfied. Everyone is polite and professional. Absolutely They were able to find the model I wanted. I've used their service department and am very satisfied. Everyone is polite and professional. Absolutely no complaints at any level. More

Amazingly smooth process with outstanding sales people. Doesn’t matter if you are buying new or used, they treat you with respect and like each deal is a million bucks. Doesn’t matter if you are buying new or used, they treat you with respect and like each deal is a million bucks. More

I had an exceptional experience at CarShop Chester Springs. David Massey demonstrated exceptional knowledge, helpfulness, and professionalism. I highly recommend this dealership and David Massey to an Springs. David Massey demonstrated exceptional knowledge, helpfulness, and professionalism. I highly recommend this dealership and David Massey to anyone seeking a new vehicle. More

Great time buying a car with Billy. It was quick and easy told him all we wanted and he brought us the cars that had it It was quick and easy told him all we wanted and he brought us the cars that had it More