CarSquad

CarSquad responded

Dear kmodi75, First and foremost, we value you as a customer and we appreciate your business. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are thrilled to hear that you enjoyed your experience with Moin and that he was patient with your questions and concerns. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. However, we are troubled by the 3-star rating you gave for your finance experience. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you to discuss what happened and determine what we can do to make things right and hopefully provide you with a better financial experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions or concerns you may have and assisting you in the best way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Tosin, On behalf of your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Ford Mustang! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jonathan.bramlet, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Bashar. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Bigdad471, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Omoniyi and Bryan! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would repeat. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear DAVID_HALL3, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Theo! It's wonderful to hear that your visit with us earned a 5-star rating, and that you would definitely recommend CarSquad to others. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Matthewre2109, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience very easy. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We thank you for taking the time to share your comments. Enjoy your nearly new Chevy! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear CV, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Randy! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would repeat. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Enjoy your nearly new Chevy Spark! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear EmilyMW, Thank you for purchasing your vehicle at CarSquad. It’s wonderful to hear you found CarSquad had a great selection of vehicles that were easy to access. It’s also great to know that it’s an experience you’d recommend to friends and family. We thank you for taking the time to share your comments. Enjoy your nearly new Hyundai Ioniq! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Gp, We are happy to hear that Elena was able to help you find and purchase the car you needed. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your new car and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Hopeful9721, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Theo and Haider. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Chevy Equinox! Sincerely, Your CarSquad Customer Care Team - Ed