CarSquad

CarSquad responded

Dear Ejescobar, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience very smooth. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new Ford Mustang! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear melaniewiggins1115, Thank you so much for taking the time to share your feedback with us. We truly value every customer's input, and your review helps us understand how we can continue to improve our services. We're glad to hear that our team member was able to assist you in resolving the back camera issue quickly. Providing excellent and helpful service is a top priority for us, and we're delighted to know that you found our staff to be nice and accommodating. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Please share any thoughts you might have on how we can improve the purchase time. We are always open to any suggestions or ideas. We are concerned about your 3-star rating for your finance experience. Your concerns are very important to us, and we would like to address them personally with you. A member of our Management Team will be reaching out to you to follow up with you and discuss what happened that resulted in your 3-Star rating and determine what we can do to make things right and hopefully provide you with a better finance experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We understand the importance of a seamless and efficient process for our customers, and we apologize for any inconvenience you may have faced. Rest assured, we are actively working to streamline these aspects of our service to ensure a smoother and quicker experience for all our valued customers. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Abasheeyr, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Moin. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Carissa, We are happy to hear that Many was able to help you purchase your first car. Thanks for the 5-star review and for recommending CarSquad to friends and family. We wish you safe travels in your nearly new Mitsubishi Mirage and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Dtbroady13, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel and Gina. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your nearly new Chevy Malibu! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Ericandloren, Thank you for trading in your old car to purchase your new one. It’s wonderful to hear that you had a 5-star experience with Moin, Matt and our Security Guard and will keep CarSquad in mind for your next purchase. We thank you for taking the time to share your comments. Enjoy your Mercedes-Benz C 300! Sincerely, Your CarSquad Customer Care Team – Ed

CarSquad responded

Dear Haavard, Thank you for purchasing your Ford Explorer at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that you'll be shopping at CarSquad for your second car. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Ayonnaosagie4, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear AZ56d, We are happy to hear that Mansour was able to help you find and purchase the car you were looking for. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your nearly new new Toyota and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Daraflindsey, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Elena and your CarSquad team! It's wonderful to hear that your visit with us earned a 5-star rating, and that you couldn't have asked for a better experience. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed