CarSquad

CarSquad responded

Dear Matthew, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at CarSquad, enjoy your nearly new Audi SQ5! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jbtb10, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Randy. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your Nissan! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Eslyflores45, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ashley and Livan. We will be sharing your feedback amongst our team. Thank you for your business and for choosing CarSquad as your used car destination. Enjoy your Ford Fiesta! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Chunt3, First and foremost, thank you SO much for your business and kind feedback. Off Lease Only is thrilled you enjoyed your experience with Randy. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004, that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your Off Lease Only Customer Care Team - Ed

CarSquad responded

Dear bargueta20, We just wanted to let you know how much you are appreciated, by CarSquad, for your review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear you enjoyed your experience with Alexis, and we hope you felt like part of the family during your visit. We regret to hear that your experience in finance did not meet your expectations. We appreciate you bringing this matter to our attention. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and discuss, in detail, what disappointed you in finance and determine what we could have done differently and hopefully provide you with a better experience. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103, or directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Choydiaz, We are happy to hear that Javier was able to help you purchase the car you wanted. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your BMW X1 and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Caitlinrochow, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Randy! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would recommend to friends and family. We couldn't ask for nicer feedback. Thank you for taking the time to share it. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Shannon8232, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience easy and friendly. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We thank you for taking the time to share your comments. Enjoy your nearly new Hyundai Sonata! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Trinitywoodard, Thank you for your great review on CarSquad. We're so glad to hear that you were happy with the service you received from Kenny and Haider! It's wonderful to hear that your visit with us earned a 5-star rating, and that it's an experience you would repeat. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear CrysM424, Hearing that you and your daughter had an AMAZING experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad. We wish you and your daughter many happy miles in your nearly new Ford. We look forward to serving both of you for many years to come! Sincerely, Your Off Lease Only Customer Care Team - Ed