CarSquad

CarSquad responded

Dear Cleoboyd84, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience quick and easy. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new Volkswagen Atlas! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear KaraDerby, Thank you for your fine review on CarSquad. We're so glad to hear that you were happy with the service you received from your CarSquad team! It's wonderful to hear that your visit with us earned a 4-star rating, and that you were helped by really nice people. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Franciscoomg32, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Syed. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new Honda HR-V! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Chris, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you are really happy with your Honda. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Christy8782, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience amazing and stress-free. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it. Enjoy your Lincoln MKX! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Crystal, We are happy to hear that Randy was able to help you purchase the perfect vehicle for you. Thanks for the 5-star review and for your wonderful comments about Randy. We wish you safe travels in your nearly new Chevy Silverado and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear bnagel, Thank you very much for taking the time to share your experience with us. We're absolutely thrilled to hear that your car-buying journey with us went so smoothly and that you found our team to be helpful. It's always a delight to assist customers in finding the right vehicle for their needs, especially when it involves such a significant milestone as your son's first car. We're glad to have been a part of this important moment for your family. Your positive feedback motivates us to continue delivering exceptional service. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We did notice that you rated the finance experience with only 3 stars, and while you didn't provide specific feedback, we're always eager to learn and improve. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and discuss any aspects of the process that you were not comfortable with and determine what we could have done to provide you with a 5-star Finance Experience. Your insights are invaluable to us in our constant pursuit of excellence. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you once again for choosing us, and we hope your son enjoys his new car to the fullest. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Federico, On behalf of Randy and your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Enjoy your nearly new Mazda CX-9! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Esneiderthg, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Daniel Jimenez. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Esneiderthg, On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel Jimenez. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Luka.lazarevic1198, Hearing that CarSquad WAS A GREAT PLACE TO BUY YOUR FIRST CAR is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Ford Bronco. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed