CarSquad

CarSquad responded

Dear bnagel, Thank you very much for taking the time to share your experience with us. We're absolutely thrilled to hear that your car-buying journey with us went so smoothly and that you found our team to be helpful. It's always a delight to assist customers in finding the right vehicle for their needs, especially when it involves such a significant milestone as your son's first car. We're glad to have been a part of this important moment for your family. Your positive feedback motivates us to continue delivering exceptional service. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We did notice that you rated the finance experience with only 3 stars, and while you didn't provide specific feedback, we're always eager to learn and improve. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to follow up with you and discuss any aspects of the process that you were not comfortable with and determine what we could have done to provide you with a 5-star Finance Experience. Your insights are invaluable to us in our constant pursuit of excellence. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. Thank you once again for choosing us, and we hope your son enjoys his new car to the fullest. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Joseph91716, First and foremost, thank you SO much for your business and kind feedback on everyone at CarSquad who helped make your car buying experience really easy and understandable. It’s great to know that this was an experience you’d recommend to friends and family. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your nearly new INFINITI Q50! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimado Pedromolina19550, El escuchar que tuvo una excelente experiencia es lo mejor que podríamos esperar. Su negocio significa mucho. Gracias por escoger a CarSquad. A nosotros en CarSquad nos complace en saber que le pudimos asistir en su compra del vehículo que deseaba. Le deseamos viajes seguros en su nuevo vehiculo y esperamos volver a verla pronto! Sinceramente, Su CarSquad equipo de atención al cliente - Ed Dear Pedromolina19550, Hearing that you had an excellent experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad. We wish you many happy miles in your nearly new vehicle. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team – Ed

pedromolina19550 responded

Muy buena atención me dieron muchas gracias a todos el personal. Felicidades

CarSquad responded

Dear GAYLE.KENNEDY, On behalf of Diane and your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Melissa, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you are very happy with your Kia. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Gideon.vz.gvz, Hearing about your IMMENSE JOY AND SATISFACTION with CarSquad is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your 2020 Ram 1500. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Allen, Hearing that you had a SUPER GREAT experience with Frank is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Subaru Crosstrek. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jazilyn, We are happy to hear that Randy was able to help you purchase your favorite car in your favorite color. Thanks for the 5-star review and for recommending Randy to others. We wish you safe travels in your new Mitsubishi and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Estimada Angarita53blanca, ¡En nombre de todos nosotros en CarSquad, me gustaría agradecerle por compartir esta excelente reseña sobre nuestro concesionario! Estamos encantados de que haya disfrutado de su experiencia con Francisco. Compartiremos sus comentarios entre nuestro equipo. Nuestro objetivo es la satisfacción del cliente al 100% y parece que logramos ese objetivo con usted. Gracias por elegir CarSquad como su destino de autos usados. Atentamente, Su equipo de atención al cliente de CarSquad – Ed Dear Angarita53blanca On behalf of all of us at CarSquad, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Francisco. We will be sharing your feedback amongst our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing CarSquad as your used car destination. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Fernandopoblete, Hearing that you had a GREAT experience with Randy is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your nearly new Volkswagen Tiguan. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed