CarWise Peoria

For beginners everything that I state on this review is the truth and nothing less. With that, I have pictures that I'll post that prove it. On 08/01 myself and significant other arrived at carwise and the truth and nothing less. With that, I have pictures that I'll post that prove it. On 08/01 myself and significant other arrived at carwise and test drive a 2017 jaguar F Pace. That day it was raining so it was difficult to get a really good look at the paint. The following day 08/02 I went through the car wash and then went to wipe the car down and that is when I noticed how awful the paint looked. While signing the paper work she (not he) had noticed a $1000 charge for a paint protection warranty and when she asked about it, the salesman told her that they applied it to evey car. Now, ask yourself this one question. Why would they apply a paint protection coating to a car that's ten years old with minor scratches and paint imperfections? Yeah.. now you're thinking. Milking everyone that purchases a car from them for an addition $1000. I'm sure that thier cost is a very small fraction of that $1000. In reality it's probably more like $900/$950 extra per vehicle that they sell. Add that up over one year...someone has fat pockets. As you'll see from the pictures that I've added you can clearly see that the paint wasn't prepped before the application which makes the product useless since it can't bond to the paint correctly. Then add in the hard water spots that took two coats of rubbing compound with a hard cutting pad to remove them. After that I ran my hand over the rest of the car and I could easily feel the contaminates in the paint which, could have walnut been removed with a clay bar. Anyways, she reached and requested a refund since the product was clearly never applied or incorrectly applied. At first they refused and then they requested that she comes to the dealership and meets with the finance guy. He tells us that the refund has been approved and was currently in the mail. 1.5 weeks later and still no check she reaches out again and this is when she's informed that she'll be required to sign a Release of Statement agreement before they'll cut her a check. What ?? Seriously who does this. Agrees to a refund but then refuses to give the person a refund unless they sign the agreement. The next day we met with an attorney so he could review the document. Ok..I just you not here but after reading through he look at us, laughed and did that it wasn't worth its weight in paper and that it was obvious that whomever typed the letter up had no idea what they were doing. Seriously..the dude laughed about it. In one section they claim that we requested the warranty for the paint protection to be voided and wanted a refund. NEVER, one time did she ever request that. She has said from the very beginning that the product had never been applied or incorrectly applied. Back to the attorney. He suggested that we counter offer which we did today 8/28 and while in typing this out, they have approximately twenty mins to respond. After that it's onto the next step which will more than likely result in her filing lawsuit on Monday. As the attorney says, they have two cards to play since I have the pictures and written statements from two auto body technicians with over twenty years experience. They can 1) admit the product was never added 2) that it was incorrectly done without prepping the paint. According to their to instructions you need clean paint before applying so the product can bind with the paint. And then the kicker. A rely text from some guy named John, possibly GM/assistant GM. I'm his reply he admits that cars do get missed before hitting the lot and that's what appears to have happened with ours. Ok...so what about those cars that get missed and that you're still charging $1000 extra for. Basically they don't track and have no idea which cars have been treated and which ones haven't. Just my personal option. Watch these guys if you purchase a car from them. Check the paint by running your hand over it, if it's tacky or gritty then they haven't prepped the pain More

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