I called to set up an appointment at Carbone Honda of Yorkville, N. Y. The call was answered by a young girl and I don’t think she wrote down what I wanted. Which was for the service department to remove the rotors and pads all around the vehicle and replace with new Honda Parts. This car is my Wife’s car - a 2014 Honda Accord with a little over 20,000 miles. Last year in the winter I drove it and thought I felt a pulsing while braking, my wife said she didn’t feel it but last week I took the car to do a chore and it was much more pronounced, thus the call to the service department. The Wife and I drove separate cars to drop hers off and they talked her into a 79.00 “deal” for an air cleaner replacement. The air cleaner is currently 21.38 on Amazon.com for a genuine Honda part and takes 30 seconds to change. I told them forget that, stick to what I made the appointment for. If you find anything else call me on MY number and gave it to them. We left to go shopping at DSW, my Wife got a call on her phone. After a few seconds she ended the call and told me that the service department was going to blow out her brakes for 197.00. I called them back but got the young girl again, I left a message telling them NO blowing out brakes, change the rotors and pads for Honda parts! Then we finished shopping and drove home, about 6 miles from home I got a bad feeling that that girl wasn’t doing her job, so I pulled over near joes pizza on Mohawk st and called and asked for Art, the person who took the keys. He started arguing with me and wouldn’t let me talk so I turned around and talked to the service manager in person. He apologized and we got an estimate for the work I wanted done. They suggested we change the brake fluid as it was supposed to be changed every 3 years, I’ve since looked this up on the internet and almost every car has a change interval of 45,000 miles no timeframe. But that was my fault I should have looked it up or had them produce the interval in the manual. We told them to call my number and gave them the number again and call us when the car was done.
The next day I called them at 10:30 am because no call. We were told the car had been finished for awhile. After driving there to pick it up and pay for it, we drove home. Six miles from the house my Wife calls me and tells me it is making a gruuuum noise clacking and smoke is coming from the front passenger tire. We pull over and switch cars, I go forward slow and can feel the brake rubbing and hear the gruuuum noise. I stop and force the pedal to the floor with as much force as I can then roll forward and no rubbing. I drive back to the dealer. After explaining everything to them I wait on my wife who was parked for a bit after I shut down the “tow it to the dealer” discussion. She arrives 15 minutes after me but it was raining hard so whatever. The dealer takes 1 hour to test drive the car, pull he tire replace the pad with a good one, replace the tire and test drive it again. I stayed on th phone with my Wife all the way home and no problem this time. However, She will no longer be dealing with Carbone - ever again!