Friday I called to bring my Acura in for an A1 servicing and an inspection, in the process of scheduling my appointment I was told that due to Acura being apart of Honda, my car was eligible for a free New York State inspection. (Great! Or so I thought) when I brought my vehicle in today for my appointment, in the process of going over the fees with service clerk Nicole Guido, I was told that my car was NOT eligible. I explained to her my confusion as I was told over the phone that my Acura was eligible and as I’m talking Nicole constantly kept cutting me off, not letting me get a word in, throwing in sarcastic remarks about “you know your car is an Acura not a Honda right” “we only sell Honda’s here” “ welp you’re not getting it for free.” How do you only sell Honda’s here when 1) there’s a BMW in the lot for sale, 2) I BOUGHT my Acura from here??? She continued to verbally assault me, degrading my intelligence in the process until I was able to quickly ask for a managers name as I would like to speak to one when I came to pick my vehicle up as I had somewhere to be shortly in the short pauses she would take before berating me again. She completely disregarded what I said and yelled for the manager Jim to come over and began loudly telling him what my concerns were for anyone and everyone to hear stating basically “she wants a free inspection and she can’t get one.” Once again, I tried to explain that when I scheduled my appointment I was told over the phone that I was eligible for the free inspection. Nicole Guido then quickly combatted that by saying “well it was probably that girl over there (she motioned over towards another female sitting at the nearby desk answering the telephone calls) and she’s new so she told you the wrong thing. As I turn towards JIM the manager for help, in the process of me trying to talk to him, he states that there’s nothing he can do since I have an Acura not a Honda and that I “should know that because they have signs up everywhere.” (Should I know that or should your employees know that before telling a customer they are eligible for it?!) He then completely walks away from me meanwhile mumbling something. At this point, I had no choice but to tell him how rude and unprofessional he was acting when I, a paying customer is trying to converse with him but I’m only able to talk to his BACK since he was ignoring me and trying to get back to chit- chatting with the other workers. Feeling defeated, I left with my dignity in shambles as I was publicly berated and humiliated. Once I went back to pick my car up, this time I was speaking to Arthur, another service clerk, I was explaining to him my ordeal about the inspection fee and as I was talking to him in our own separate cubicle. NICOLE GUIDO proceeds to but in from across the room at her own cubicle yelling over that I should not be getting a free inspection. (Extremely unprofessional!) I then proceeded to tell her that I was not talking to her and was talking to Arthur and would like to keep it that way! I then proceeded to tell Arthur that I wanted to speak to a manager, as he could tell things were getting heated he went and got one. The manager whose name is Alen was extremely gracious and professional! He handled the situation quickly and efficiently! I can tell he is GREAT at what he does it is just such a shame that he has an employee like JIM and NICOLE GUIDO working for him putting a bad taste in customers mouths! The way Nicole Guido stuck her neck out and rolled her eyes as she yelled out to add input into my conversation with Arthur, even the person that came along with me and witnessed it was appalled by the behavior of an employee. Alen was able to rectify the situation in a way that made us both happy I can only hope he does the same with Nicole Guido and Jim’s attitude. The way the duo made me feel less than and insignificant I wouldn’t wish that on anyone. Especially right now throughout the pandemic as money is scarce and I’m choosing to spend my money here with them at their business, one would think I would have been treated with the upmost respect. Disciplinary action should be taken against Jim and Nicole Guido because their behavior is NOT okay! I can understand a miscommunication problem and I truly had no problem paying the inspection fee, it was more so the way I was treated that spoke volumes.