LeadCar Honda Yorkville

Worst customer service I have experienced in a long time. We contacted Leadcar to obtain service records for a car we purchased from a family member. They said they would not give us the information with We contacted Leadcar to obtain service records for a car we purchased from a family member. They said they would not give us the information without in person proof of ownership of the car. We live out of town, so made arrangements to come in on a weekday with photo ID to get the records. We were then told that the car registration matching the photo id wasn’t enough proof of ownership, we needed to bring the actual TITLE in with us. Car dealers have direct access to DMV records. They could have looked up the registration by entering the license plate number (though we had the paper with us) and would have seen the same names. All we wanted to know was if the timing belt had been changed, HIPPA laws are not applicable to cars. We had proof of ownership, (the same proof of ownership required by law enforcement to release a car to someone.) We can not check with the previous owner, as my father passed away last year and we have been unsuccessful in locating his records. We were not looking for anything “above and beyond” just a simple yes or no answer, so we didn’t needlessly repeat an expensive service. More

Trying to schedule a basic 5000 mile service is unbelieveably difficult. I do not text so I am unable to create an online account. Since there is no option to explain this on the website I am stuck unbelieveably difficult. I do not text so I am unable to create an online account. Since there is no option to explain this on the website I am stuck. Why can't my email address be used? More

Charles Dennett is rude and unprofessional. Aside from being condescending, I'm not sure what he even does there but he is an awful look for your dealership. Aside from being condescending, I'm not sure what he even does there but he is an awful look for your dealership. More

I signed up for a service for my car that only has 10,000 miles. On their webpage, I signed up for a tire rotation and oil change and it stated it would cost $200. I even chose a coupon to save. When I picke miles. On their webpage, I signed up for a tire rotation and oil change and it stated it would cost $200. I even chose a coupon to save. When I picked up my car they performed additionally services than what I chose through their service website. I called service and the lady said that what I signed up for should have cost around $200. They charged me almost $500 that I did not authorize. Unless this is fixed, I will no longer take any of my hondas- and we have three back. More

Sebastian F at the service desk was phenomenal! He was super helpful, great at keeping us in the loop, and made a stressful process much easier. Kudos to him! He was super helpful, great at keeping us in the loop, and made a stressful process much easier. Kudos to him! More

Yesterday, I took delivery of my 2026 Honda CR-V Hybrid Sport L and couldn’t be happier! 🚙✨ A huge thank you to Tom Cole, Josh Crannell, and Matt Darling—they were nothing short of amazing throughout the Sport L and couldn’t be happier! 🚙✨ A huge thank you to Tom Cole, Josh Crannell, and Matt Darling—they were nothing short of amazing throughout the entire process. I had already secured financing with my bank (who I’ve purchased 5 vehicles from), but decided last minute to let their finance manager, Matt Darling, take a shot. I’m so glad I did—he got me an APR 2% lower than my bank! 🙌 The best part? I drove away with the exact vehicle I wanted, without giving up a single option, all while staying within my budget. If you’re in the market for a new ride, look no further than LeadCar Honda. They truly made me feel like family. ❤️ More