Cardinal Buick GMC

I recently purchased a 2015 Chevy Traverse, and I dealt with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal st with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal started, there were a lot of people either in finance or taking delivery of their vehicles. We were pushed to finance which the guy had no personality and wasn't personable. Anyone working in a car dealership know matter what department should be able to speak to customers and make it fun to get a new vehicle. He didn't explain anything, he was pushy. I walked out with the keys, without Justin knowing, he did not go over the trial OnStar, satellite radio, and never went over the extended warranty. They allowed me to drive off the lot with the tire sensor indicator on, due to 3 missing tire sensors, I believe they shouldn't have allowed me to do that. I was told there was not a safety hazard. Everything should be perfect when buying a new vehicle, another thing is that there is moisture in the headlight that they didn't do anything with. It was filthy, and Justin advised me that it was cleaned and detailed, which I don't believe that. There is a smudge on the drivers side, that they couldn't buff out. There are scratches and dings.. I ended up taking it on vacation to Branson, and noticed on the way there, that it was hesitating a lot when inclining. It seemed to get worse over the weekend. Was concerned that I wouldn't make it back. Called the dealership, which they told me to bring it in. I took it in, and was given a loaner. It took forever to get it diagnosed, and then once that happened, had to order parts and then actually start working on it. All that time, I had just bought it, and it was not in my possession and my car payment was due already. I bought it July 11th and they had it until August 5th. I attempted to contact someone to see if I could postpone my car payment, which was told to contact Ally. I advised them of what happened. I must say, I used to work at Weber Chevrolet in Columbia, this wouldn't have happened there. They have quality people there, that are honest with you and will do anything possible to make a customer happy with their car buying experience. The experiences that people have, are shared with friends, family and just people in general, and will know not to go to a certain dealership. Good experience equals happy customers, and more regular, faithful customers who decide to continue to buy. Its like a "family" to get to know your salesman, and be treated great. I will never go to Cardinal buick again, and won't recommend to others. The reviews should be looked at and close the company. More

I enquired about a 2005 Honda pilot that was in my price range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inven range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inventory. That was all out of my price range. They keep asking me if I had a. Chance to view the inventory. I haven't been in touch since More

I would give them a zero if possible. Part of the service provided on the vehicle I drove and purchased was an alignment. Took the vehicle to mechanic within 30 days. Found the driver sid Part of the service provided on the vehicle I drove and purchased was an alignment. Took the vehicle to mechanic within 30 days. Found the driver side front tire had a bent rim. Notified them of the problem within 30 days of purchase and was told there was nothing they could do. More

DO NOT GO HERE FOR SERVICE! Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well tha Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well that was incorrect after I had been driving the vehicle the differential exploded and I had the vehicle towed back to cardinal. To which I was informed that the differential damage was due to the tires which the service advisor told me earlier I was fine to drive on. After fighting and going back and forth with my advisor they finally replaced the diff under warranty and I purchased new tires from elsewhere. 2 months later now the differential has exploded again due to inexperienced technicians this dealership has employed and they are refusing to take any responsibility for it. The reason for the differential going this time is that there technicians did NOT TIGHTEN THE BOLTS properly on the vehicle. STAY AWAY FROM HERE!! More

I used there service department for 2 of my vehilces. After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I wa After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I was assured they would not, important since i was driving in from 4.5 hours away. I get there on Sunday as I told them and my truck is gone. Found out the truck had been stolen several months earlier. They treated me like crap when I asked for help. I came back to talk to the General Manager about this issue and he came to the show room floor and said :"get the Fuc_ out of here or I'll crack your head. He also tried to yank my paperwork from service from my hands. Im 68 and a senior, so I headed to the door to leave and another salesman, "bully and thug"came up from behind and assualted me. I told him to leave me alone or I would call the police. What kind of company does that to anyone, especially elderly. Im still trying to get my money back from having to pay to get it out of a tow yard and getting it fixed from the damage caused when it was stolen. The GM should be fired and if you hire salesman to act like xxxxx, you're the reason the dealership is run like a criminal element. Belleville and St. Clair County is a great location of close friends. When you read this please beware, its all true and it can happen to you if you use them for service and since the GM is in charge of sales, sales too. They have a very poor dealer rating and its all earned. More

Purchased a new Encore and right at 7k miles engine light came on. Part is back ordered. Has a very bad lag when stepping on the gas. Went back and talked to a sales person, Cody, he tried to up-sell me and came on. Part is back ordered. Has a very bad lag when stepping on the gas. Went back and talked to a sales person, Cody, he tried to up-sell me and was rude when I wasn't interested in adding another $150 to my monthly payment. I will never go there again and will share my experience. More

cardinal Buick! Matt! Arvid! Quan! Those were the three for me that helped bamboozle me Matt! Arvid! Quan! Those were the three for me that helped bamboozle me More

Be careful with them. I test drove a 2011 Toyota Camry that I saw online. I didn’t like it. I asked if there were other cars in that price range. I was told no. The next d I test drove a 2011 Toyota Camry that I saw online. I didn’t like it. I asked if there were other cars in that price range. I was told no. The next day, I received a promotional email from them for their Memorial Day sale listing multiple cars available in my price range. Mind you, I went to visit them May 26th! More

They could not help me within the perimeter of my terms They could not provide financing for a car under 7500 They could not provide financing for a car under 7500 More

The experience at Cardinal Buick GMC was awesome. Thanks to our salesman Jose. He wasn't pushy and let us pick the car we wanted within our budget. He is funny and watched Netflix with us while we wa Thanks to our salesman Jose. He wasn't pushy and let us pick the car we wanted within our budget. He is funny and watched Netflix with us while we waited for financing. He checked up with us to make sure we still like the vehicle we bought. He is an awesome salesman and I would recommend him to family and friends and anyone looking to purchase a new vehicle. More