CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa

This is the worst car service I have ever received. The dealership has had my truck since May 3rd waiting on a part. I don't receive any calls or updates, and when I call, they put me on hold and nev The dealership has had my truck since May 3rd waiting on a part. I don't receive any calls or updates, and when I call, they put me on hold and never pick up. I've even called and asked to talk to the manager of the dealership, who promised he would call me the next day with an update, and never received a call back. I have no idea, when I will get my truck back at this point. Susan Wilkerson More

I really wish we would have known how terrible the dealership service is before purchasing this car. We would have purchased an entirely different make.… It’s that bad. We have the same experience as dealership service is before purchasing this car. We would have purchased an entirely different make.… It’s that bad. We have the same experience as everyone else here: terrible service, very rude, not helpful, and condescending. The worst is they never return phone calls or communicate regarding timeframe and diagnostics. This is so frustrating when they have your car! We have to figure something out since they are our only dealership in town for our car make. More

This is the worst dealership I have ever been to the service department is a total fraud. My vehicle has been there for 3months and have been fed lies the whole time about my vehicles repair status. Had service department is a total fraud. My vehicle has been there for 3months and have been fed lies the whole time about my vehicles repair status. Had to get a lawyer involved as well. Will NEVER use them again! WATCH OUT if you go to this dealership More

Terrible service, my car was under warranty, took them 3 weeks to fix with no loaner or rental, Renaud is very rude, not helpful, condesending, and did not return phone calls, very unprofessional. I will ne weeks to fix with no loaner or rental, Renaud is very rude, not helpful, condesending, and did not return phone calls, very unprofessional. I will never recommend this place. More

Horrible scam artists. We were to look at a Toyota 2007, but then we read horrible reviews on Yelp and the BBB and told them we were not interested in doing business with t We were to look at a Toyota 2007, but then we read horrible reviews on Yelp and the BBB and told them we were not interested in doing business with them It should of ended there but then a Rosemary McKackin began emailing me us numerous times then started texting us numerous times and again we texted her due to the horrible reviews we decided not to purchase a car from them and do not contact us again. She continued to text us and we again told her to stop so about 10 min later we got slammed with phone calls and texts by dealerships outside of our county. They used our private information and retaliated against us with this criminal act. More

Bought a used truck at the dealership two months ago, the salesman who helped us failed to mention that we couldn’t even take the truck home as there was an AC issue to be fixed prior to it leaving the lot, salesman who helped us failed to mention that we couldn’t even take the truck home as there was an AC issue to be fixed prior to it leaving the lot, which is something that should’ve been mentioned prior to us buying the truck, but he literally waited until we had signed everything to tell us that news. So we put $3,500 down and then have to wait a week just to get the vehicle. Then a week later we show up to pick up the supposedly fixed vehicle and it’s dirty and all the dealerships stickers from the lot were still stuck on it, my girlfriend and I had to spend 30 minutes removing all stickers ourselves, and then we’re told by the salesman the truck was dirty because the detail team just didn’t have time to clean it before we picked it up, so after a week of having the vehicle you don’t have time to clean a vehicle and present it to your customers? Next day after picking the vehicle up we turn on the AC that was “Fixed” only to hear and feel a terrible noise coming from the blower motor, so back to the dealership we go. Not only should this not have happened it could’ve been avoided had the service team even checked the AC before we picked up the vehicle, it was an obvious problem they should’ve caught. But that’s not it, a week later my girlfriend and I go to Costco but along the way we smell and see smoke coming from under the hood of the truck, so bad in fact that the smoke was coming into the cab of the truck, again back to the dealership, this was over two weeks ago and the truck is still in there possession, now we are told the turbo needs to be replaced as well as valve cover that was leaking onto the turbo/exhaust causing the smoking issue. No offer to give us a loaner vehicle or anything, just two weeks of no vehicle. To top it off they tell us we should be able to pick up the vehicle, then they take it on a road test and come back and tell us now that it’s leaking coolant! I find it very hard to believe that these issues just came up like this, valve covers don’t just spring a leak so bad that they drip oil so much into the exhaust that it smokes like the engine is on fire! Coolant hoses show signs of age and wear and tear long before they begin leaking. We have only had the truck two months and it’s been at the dealership half that time, we haven’t even put 1,000 miles on the truck. We bought a $5000 extended warranty on the truck and we’re told by the salesman that it would cover everything that could go wrong with the vehicle, but we are quickly finding that not to be true as they said the valve cover wasn’t covered! The fact that we have had to go through this, and continue to make payments on a vehicle we don’t even have in our possession is completely unacceptable, the dealership should’ve and could’ve offered us a loaner vehicle they could’ve offered to go through the vehicle and fix any potential problems to avoid us having to come back, but no they haven’t offered us anything but excuses, I can promise that based on this experience I WILL NEVER buy another vehicle from this dealership, which is truly sad because I wanted to come buy a new jeep from them next year. But I’ll be taking my business to a dealership that treats their customers with honesty and respect. One that doesn’t put profit above customer service! More

I am here to express my gratitude and satisfaction for the exceptional service I received during my recent purchase of a 2023 Jeep Gladiator Rubicon from your dealership. Outstanding service! Very happy w the exceptional service I received during my recent purchase of a 2023 Jeep Gladiator Rubicon from your dealership. Outstanding service! Very happy with the purchase of my car. I have purchased a few vehicles from here over the years, and they have all been reliable. More

I had a wonderful day at CDJR Santa Rosa. The personnel at the dealership was knowledgeable, kind, and ready to assist me in finding the ideal vehicle. The dealership also provided a friendly The personnel at the dealership was knowledgeable, kind, and ready to assist me in finding the ideal vehicle. The dealership also provided a friendly and inviting ambiance. The 2023 Jeep Gladiator Rubicon is one car that got my eye on their website. This truck is a fantastic option for a durable and dependable vehicle. Although the inside is roomy and comfy and has many technologies that make driving enjoyable, the exterior is tough and appealing. The dedication to client satisfaction at CDJR Santa Rosa was most impressive. They take the time to understand your requirements and give individual help throughout the car-buying process. Their team of professionals will always answer your inquiries promptly and ensure you are happy with your purchase. I heartily recommend CDJR Santa Rosa to anybody looking to buy a new or used automobile. They are a leading dealership in Santa Rosa because of their outstanding customer service, premium automobiles, and commitment to your pleasure. And I advise you to look into the 2023 Jeep Gladiator Rubicon if you're seeking a rugged and dependable vehicle. More

Like others have said HORRIBLE customer service in all departments. Online price is not correct as the have “mandatory fees” such as vin etching they say is already on the vehicle and MUST BE PAID. THIS departments. Online price is not correct as the have “mandatory fees” such as vin etching they say is already on the vehicle and MUST BE PAID. THIS IS A CLEAR VIOLATION OF THE FTC SECTION 463.4 (a). I encourage anyone who has dealt this cardinaleway go file a complaint to the ftc More

Online price is not the actual price. Hidden fees, $2000 mandatory dealer mark up added on used vehicles. Overly aggressive and pushy sales staff. Lied about the vehicle we looked at almo Hidden fees, $2000 mandatory dealer mark up added on used vehicles. Overly aggressive and pushy sales staff. Lied about the vehicle we looked at almost immediately upon arrival. They said the vehicle just showed up in the last few days and they had lots of interest, however it had been sitting on their lot for 2 months. Will not be going back. More