CardinaleWay Hyundai Corona

I am extremely disappointed with my recent experience at CardinaleWay Hyundai in Corona, particularly with how the service manager handled a situation involving a loaner vehicle. I brought my 2024 Hyunda CardinaleWay Hyundai in Corona, particularly with how the service manager handled a situation involving a loaner vehicle. I brought my 2024 Hyundai Palisade in for warranty repairs and was provided a Hyundai Santa Fe as a loaner. When I picked up the loaner, the low-tire-pressure warning was already illuminated on the dashboard. I unfortunately did not report it immediately because I didn’t realize how serious the issue was. The following morning, the tire pressure continued dropping, so my husband returned the loaner to the dealership. Their staff accepted the vehicle, handed him the keys to our Palisade, and charged him approximately $49 for a tire patch. Several hours later, we received a call stating that the tire could not be repaired and that we were now responsible for a $497 replacement. To make matters worse, we were told that my husband had not allowed them to perform a full inspection. This was completely inconsistent with our experience. He was never asked to approve an additional inspection and never refused one. When we questioned the charge and declined to pay without proper documentation or an explanation, the service manager informed us that we were being placed on their Do Not Loan list specifically because we refused to pay the $497. As customers, we should be allowed to question unexpected charges without being penalized for doing so. I understand that dealerships have policies regarding damage to loaner vehicles, but I also expect transparency, accountability, and fair treatment. The tire-pressure warning was already present when I received the vehicle, yet we were being held financially responsible without receiving sufficient evidence explaining why the tire needed replacement or establishing when the damage occurred. I have since escalated this situation to the General Manager and am requesting a fair resolution. This experience has left me extremely disappointed in the level of customer service provided by CardinaleWay Hyundai. I expected much better, especially when bringing my own vehicle in for warranty service. More

Michael the service young man was excellent customer service ,he has help me with every transaction on my Hyundai suv . Michael cares for his customers and this will count for me to continue going to service ,he has help me with every transaction on my Hyundai suv . Michael cares for his customers and this will count for me to continue going to this dealership. Definitely recommend my friends and family to him for car services and any issues. More

Easy to work with and gave me the best deal possible and the price I wanted to pay the price I wanted to pay More