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CardinaleWay Mazda Peoria
Peoria, AZ
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 05, 2014
We bought both a Mazda 3 (Auto) and 6 (Manual) from this dealership in one transaction. First, we asked for dealer quotes on Edmunds.com. Gary Johnson was my initial contact for the dealership. On impulse, dealership in one transaction. First, we asked for dealer quotes on Edmunds.com. Gary Johnson was my initial contact for the dealership. On impulse, my wife and I went to the lot to test drive the cars. Gary was not there, but the salesperson (who is not listed on this site and whose last name I cannot remember) was able to find both cars quickly. Although this person was knowledgeable and friendly, his sales technique was too forceful for our taste and therefore, we decided to work solely with Gary. Through email and occasional phone calls, we agreed on "out-the-door" prices that I felt were very fair. During this process, Gary was very helpful and friendly. And while he was certainly attentive, I did find him obtrusive in any way. Ultimately, we turned down a slightly better price (approx. $200) because of our experience working with Gary. I did not provide the highest ratings for "Customer Service" and "Overall Experience" for the following reasons. 1) As mentioned, the style of the first salesman we encountered, while not unpleasant, did not suit our taste. For example, when we returned from the test drive, he jokingly told us we loved it when we would have rather him ask us what we thought. 2) The initial "out-the-door" Mazda 3 quote that Gary provided through email was based off of the MSRP price and included a $500 "Automate" charge (in addition to the $500 dealer doc fee). At this point in the process (we had all-but decided to buy the 6 already), I was not happy to receive a quote that was thousands of dollars higher than the average price paid listed on several online sources. It was chalked up to a communication error between Gary and the sales manager. Regardless, it was only when I responded negatively that I was offered a quote that waived the "Automate" charge and was competitively priced. 3) When finalizing the purchase, the sales manager was too pushy with his pitch to sell the additional service plan. Worse, he seemed evasive about the total cost of the plan. It took several relatively polite requests and a rude one in order to buy the cars at our previously established "out-the-door" price. Despite these concerns, we are happy with our experience dealing with Cardinale Way Peoria and would recommend Gary Johnson as a contact person. More
by KryCLtn
Employees Worked With
Gary Johnson
February 02, 2014
Just wanted to say what a great experience I had purchasing a car at Cardinale Mazda Peoria. I had researched what car I wanted for months leading up to the purchase. I knew what color I wanted and purchasing a car at Cardinale Mazda Peoria. I had researched what car I wanted for months leading up to the purchase. I knew what color I wanted and their website showed one on the lot. I went Friday evening and spoke with Austin about the car. He had Sam walk the lot with me until we the found the car I was looking for. Looked over and then went inside to discuss the sale. Austin hit me with an offer I seriously would be stupid to refuse. Between my trade in offer and the sale price of the car, I got everything I wanted. I couldn't complete the transaction that night and asked Austin if he would honor the dealer in the morning. Without hesitation, he said yes. I showed up the next morning and the car I wanted was waiting up front. Sam met me as soon as I pulled in and we finalized the deal. Austin had kept his word and the deal from the previous night was still valid. Sam was professional and easy to work with. He worked quickly to get the paper work filled out and explain everything as he went along. Payment went smoothly and I was in my new car in under 3 hours. Keep up the excellent work and thanks for the positive experience. More
by ddarton
January 31, 2014
My new car buying experience with Gary (and the rest of the Cardinale Team) was very enjoyable. There were no "high pressure" sales tactics employed that are all too typical in car dealerships. He just l the Cardinale Team) was very enjoyable. There were no "high pressure" sales tactics employed that are all too typical in car dealerships. He just listened to what I wanted in a vehicle, and found the right one for me. Based on the pricing research I did before my visit to Cardinale Way; I felt I was given a great price on my new 2014 CX-5. I was also given a very fair value for my trade-in. All-in-all, I would recommend anyone looking for a new Mazda to ask for Gary. He'll take good care of you. Thanks Gary! More
by dpc1970
Employees Worked With
Gary Johnson
January 29, 2014
Great customer service. Carlos was very friendly, and helpful with our purchase. Tim in the finace dept was very understanding and helpful as well. They did a great job. helpful with our purchase. Tim in the finace dept was very understanding and helpful as well. They did a great job. More
by Kerresa
January 27, 2014
My experience with Cardinale Way Mazda staff has been extremely positive, from the time I walked in and all the way through the entire sales process. They are very friendly and knowledgeable and a pleasu extremely positive, from the time I walked in and all the way through the entire sales process. They are very friendly and knowledgeable and a pleasure to deal with! More
by VasileSamartinean
January 20, 2014
Daisha Dolittle was over the and up front when we we're in the market for a new vehicle, we called her about a ford flex originally and she told us that it was already sold via the telephone. So my w we're in the market for a new vehicle, we called her about a ford flex originally and she told us that it was already sold via the telephone. So my wife and I stopped by the your dealership and she showed us some other choices and we selected a gold 2013 dodge grand caravan. She let us take a test drive and we decided that we would go ahead and trade our 2006 Chevy avalanche to make a deal. She was very courteous and helpful through out the transaction and made sure that my wife , myself and Lucy our dog was comfortable while waiting on the paperwork. She is to be commended for her personal care and professionalism as a sales rep and we thank her very much for a very good 2013 dodge gran caravan. More
by fcaptsad
January 20, 2014
We recently purchased a 2014 Mazda CX-5 ... the second vehicle we have purchased from Cardinale Way. We purchased a new 2013 Mazda MX-5 retractable hardtop just a year ago from this same dealership. The f vehicle we have purchased from Cardinale Way. We purchased a new 2013 Mazda MX-5 retractable hardtop just a year ago from this same dealership. The fact that we chose Cardinale way for both purchases speaks volumes about the high quality of this dealership - both in areas of sales and service (both vehicle and customer service). They have a great team, and we appreciate the fact that there are no high-pressure tactics on their part. Couple a great dealership with an outstanding product and you end up with a great experience. More
by dlmeyer1965
January 19, 2014
Both Bob and Omer were very helpful in our recent car purchase experience. They accommodated us in test driving and request for specific options for the vehicle we wanted. They are both very professional purchase experience. They accommodated us in test driving and request for specific options for the vehicle we wanted. They are both very professional and not pushy like other car sales personnel we have encountered in the past. Thank you, Bob and Omer. We will definitely refer you to our family and friends. More
by jdee2014
January 17, 2014
The best experience we have had with purchasing a new car. The customer service was incredible. As you know purchasing a new vehicle can be very stressful. This dealership was so low key, and made the car. The customer service was incredible. As you know purchasing a new vehicle can be very stressful. This dealership was so low key, and made the purchase as simple as possible. Daisha was so knowledgable and friendly. The GM, Frank was even available to ensure we received a fair price and the best customer service possible. I Would recommend this dealership to anyone interested in purchasing a Mazda. Most importantly we love our new 2014 Mazda 6! More
by NicholasJ24
January 01, 2014
Great experience, very happy with Bob Lechniak & everyone else at CardinaleWay Mazda. Bob went above & beyond to get me what I wanted. I will buy a car from Bob again & recommend him to all my fri everyone else at CardinaleWay Mazda. Bob went above & beyond to get me what I wanted. I will buy a car from Bob again & recommend him to all my friends :) More
by crumella
