CardinaleWay Mazda Peoria
Peoria, AZ
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POOR EXPERIENCE. .. First let me say, its not hard to give a good experience when you're selling a vehicle. Doing something that makes you money isn't that difficul .. First let me say, its not hard to give a good experience when you're selling a vehicle. Doing something that makes you money isn't that difficult. It's the service you get after the sale that speaks to the caliber of professionalism and service a dealership offers. Our experience was poor to say the least! We purchased a CX-9 for what we thought was a good price. We were then told about the thousands of dollars of "Add-ons" we had to purchase in order to buy the car. The manager also advised us that apparently the vehicle had been "priced wrong" and that they were happy to honor the incorrect price (as if they legally had a choice) but that if we didn't want the "add-ons" we could move on. We decided to purchase anyway as it was still a decent price, however with certain conditions agreed upon by management. Not one condition we had agreed was meant without a fight. First the supposed "Add-ons" hadn't actually been installed, The car hadn't been detailed, the full tank of gas we were promised was less than a quarter tank and the squeaky brakes that were supposed to be addressed, were still squeaking up a storm. I could literally write a book on all the issues we had following this ordeal, the incredibly poor service, poor communication, etc. But will leave it at this. After all the promises were finally kept, the brakes were still squeaking. Two more trips to their service dept and the brakes were still squeaking. The general manager Jeremy has since stopped taking our calls, doesn't return our texts and has apparently written us off. I guess if your service dept can't fix squeaky brakes after 3 attempts, its f#xx off time! We will never again purchase a vehicle from CardinaleWay Mazda, which is too bad, because my wife and I have already become bored with the CX-9 and are looking for our next vehicle. More
My experience with the dealership and all the staff was more than I expected. They were professional knowledgeable, and definitely kind. Their contact with me did not end when the sale was over. If I had a more than I expected. They were professional knowledgeable, and definitely kind. Their contact with me did not end when the sale was over. If I had any questions after I left, they were available to me. Thank you for all your assistance Nate and Brandon!!! More
We have been customers of CardinaleWay Mazda since 2019. They are friendly and professional and we enjoyed working with Sergio. We love our 2024 CX-30 and look forward to driving it. Brandon was great at They are friendly and professional and we enjoyed working with Sergio. We love our 2024 CX-30 and look forward to driving it. Brandon was great at setting us up financially and working with us to make the payments affordable. Thank you CardinaleWay Mada and Paul Ramos Mike and Betty Lust More
I was looking at different dealerships/ Brands of cars since I was planning to get a new car within a year . I had not purchased a new car in many years . I knew nothing about Mazda but wanted to see al since I was planning to get a new car within a year . I had not purchased a new car in many years . I knew nothing about Mazda but wanted to see all the SUVs on the market . Brandon Nezo was my sales guy . I called and had an appt. , When I showed up he took me to see the used cars along with the new ones . I checked out everything on the lot , I asked a lot of questions one multiple vehicles. I was between 2 models that I liked so we started talking numbers . I left to get lunch and when I returned in an hour , they had numbers on both models . When I agreed to the CX 5 numbers and went to sign the paperwork it was all done in a timely matter . I really felt like I was being listened to in order to stay inside my budget. I am glad I stopped in to look at cars that day ! More
They were nice folks. They are giving me leather seats. I guess that covers the car having no gas when I picked it up. They are giving me leather seats. I guess that covers the car having no gas when I picked it up. More
Very friendly and honest staff. Richard walked me through the process of trading in and purchasing a car with ease. I highly recommend Cardinalyway Mazda Peoria! Richard walked me through the process of trading in and purchasing a car with ease. I highly recommend Cardinalyway Mazda Peoria! More
Richard helped me purchase CX-30. The whole process was super easy and I got a great deal! I would highly recommend this dealership to anyone I know! The whole process was super easy and I got a great deal! I would highly recommend this dealership to anyone I know! More
Buyer beware. I bought a used vehicle here with the expectation that it had undergone a dealer inspection. They told me that the vehicle had no damage. When I g I bought a used vehicle here with the expectation that it had undergone a dealer inspection. They told me that the vehicle had no damage. When I got the vehicle home and had the time and proper lighting to thoroughly inspect it, I discovered a blister on one tire sidewall and poorly repaired damage to the right rear bumper facia. When I took the vehicle back to the dealer, the sales manager's response was essentially, "Too bad, so sad." More