I'm moving and needed a cold weather car with a certain combination of features that's next to impossible to find in central Texas. Buying a used car can be stressful, and even moreso when you're shopping from a distance. There's always the worry that you'll make an expensive mistake.
Good news: Carena only sells great cars. Top quality, beautiful inside, and well maintained. They have them examined (and if necessary, serviced) by an independent third party shop. I defy anyone to buy a crappy vehicle here - it won't happen.
I found a beautiful SUV at a great price, thousands less than a comparable vehicle that was closer to home. The CarGurus top seller designation was a nice plus - they show a ton of photos and post the Carfax right there in the listing, which makes it even easier to be sure it's the right one for you. Mine even had a satellite radio trial membership set up.
Chris answered my many questions very thoroughly and quickly via email. He was off the next day, so I called Eric to give them a deposit, but he wouldn't take my money. There were a few tiny scratches (which were being professionally fixed that same day) but he wanted to be sure I was making an informed decision, so he insisted on showing me the photos before letting me give them anything. Of course the scratches were of no concern, but the level of honesty knocked my socks off. The staff at Carena are exceptionally honorable and decent people, and very easy to work with.
When my plane came into Cleveland, they sent a really cool person named Joan to pick me up at the airport. They offered it as a courtesy service, so people must come from all over the country to buy here, and now I see why. You can also have your car sent to you, which is super convenient. Carena treats customers like royalty, and the car I bought was even nicer than it looked online. I can't believe my luck - just a fantastic experience start to finish. If you're even considering buying a car from Carena, don't miss out on working with them. You can't do better.