I had very high hopes for this place, but I turned out to have one of my most disappointing experiences ever with a car dealership here. The sales rep and the manager I dealt with were extremely unprofessional. I don’t want to name them here as a general courtesy. However, I have to say that these two gentlemen displayed almost no customer service skills. I already knew what car I wanted to purchase, and I just wanted to see how low they were willing to sell for. I did NOT give any low-ball offers, as I find those to be a little disrespectful. I simply asked if they were willing to go lower than their original quote, and if so, how low could they go. Any normal sales rep would think about it and try to be flexible and find a solution that makes both parties happy. Not these two gentlemen….it’s not just that they showed 0 flexibility….I mean, I can understand if your dealership can’t afford to lower prices. But how hard is it to just say it like that? These two gentlemen were insulting me, interrupting me, talking down to me, and really just treating me like dirt. That is NOT how to build long-lasting customer relationships!
Reading through other reviews, it sounds like others on the staff are a lot better, so perhaps it’s worth a shot for you if you’re wondering (I certainly hope the two guys I dealt with are the exception and not the norm). However, I would strongly recommend the other Honda dealerships in the area, which are a very short drive away. I dealt with a number of employees on other Honda dealerships' sales staff, and it was a night-and-day difference. They were friendly, courteous, responsive to electronic requests for information, professional, prompt, flexible….they were everything I could ask for from workers in customer service. So I’d strongly recommend other Honda dealerships over Carey Paul Honda....it's probably going to be a much better usage of your time.