I purchased two cars in November for both me and my brother under my name. I paid off my car on August 30 and was notified by my lienholder to contact Carey Paul Honda all to let them know that I paid it off because I may be due a GAP refund. I contacted this staff weeks ago and they have been avoiding me. I left a message with the receptionist who stated that a finance manager would contact me (they did not). I used the live chat messaging system detailing the issue, and Nick Brown would not respond. I used the Contact Us form and an employee by the name of 'Chris' called me and stated a finance manager would contact me (they did not). I finally decided to file a claim with the Honda Customer Service line, and their staff has been deceptive with them as well, claiming to have reached out to me, yet only say "They will have someone call me." Finally, Paul Davis decided to call, only after Honda's Customer Service contacted him. Per our conversation on September 28, he was going to email be any GAP associated paperwork. I called him the following day and he did not answer, and I left a voicemail notifying him that I did not receive that email. I also emailed him and Richard Kim, General Manager. They have yet to respond to me. The staff is refusing to cooperate and is withholding my refund that I am rightfully owed. I am working with government authorities in their investigation into this dealer as I am not the only person with complaints regarding their deceptive practices (a simple Google review search is appalling). Please be careful and read the complaints you guys.