I recently went to this place to look at a vehicle that ive been looking at for 2 years. They seemed at first of course like any other dealership to want to help me as best they could. After seeing how many problems the car had, they kept denying that it had a problem at all and that it just had poor oil changes. I had a friend who is a mechanic look at the x5 and fx35 and there were NUMEROUS problems with both. I had a rental at the time, and put a deposit down on the x5 just because i for sure needed a car either way and had trusted them, and the fact it was going to be looked at by their mechanic. Moral of the story i went online to just look at the car to show my other friend and the pictures they have of the x5 same car, same mileage, same everything! was different. The audio part of the x5 in person has no (in dash cd audio gps system) it was the regular style of just a cd holder. So i called Sam about it, asking questions why the same color, mileage, and everything about the car was the same but why different pictures? He refused that i was right, when i have screenshots of the pictures online showing literal proof. Well shortly a few days later i ended up in an accident in my rental car, and went to Carisma to try to get my deposit back due to how much money i owe enterprise now, with everything that happened. Sams rude response to me was "just buy the car i dont understand" i stated clearly over and over what happened and how i was at fault and owe enterprise money, and dont have the same money i did at the time to now put down because of my situation. After i kept stating it was a no go, and being upset he rudely went back to his computer ignoring me and treating me like a nobody because i wasnt getting the car. I decided to call back the next day speaking with Scott hopefully thinking someone would understand my situation and help me. Scott lol had led to tell me their was mechanical issues with the car after all and that it would be another 5 days or longer because it did need to go to the mechanic. Funny how Sam though kept denying the fact that the car had no mechanical issues and refused that it needed to still see a mechanic because it was simply "bad oil in that car and just needed to be updated with newer oil. "
Scott refused to give me my deposit back , and only offered to take $500 off any vehicle if i still stuck to go through them. Happy holidays xxxxxxxx! Everyone will be aware of your xxxxty service