Carl Hogan Toyota

This is a great dealership! We bought our Venza from Carl Hogan Toyota in Columbus and have had great service since 2012. I highly recommend this dealership!!! We look forward to We bought our Venza from Carl Hogan Toyota in Columbus and have had great service since 2012. I highly recommend this dealership!!! We look forward to visiting this dealership. More

Service Department My son had taken my car in for unusual rattling when hitting bumps in the road indicating something was loose in the suspension system on a 2000 Toyot My son had taken my car in for unusual rattling when hitting bumps in the road indicating something was loose in the suspension system on a 2000 Toyota Avalon. I figured shocks and struts were bad so I'd not and issue other these replacements costs over $2000. I was ok with this IF this fixed the problem of the rattling noise but it did NOT. My son had taken the car back and now they say the mount MAY need replaced for another nearly $500. No guarantee this'd repair the problem. I told my son to not get another supposed attempt at repair but come home. I called and left messages for the Service Manager three separate times with no return to my calls. Update: The Service Manager returned my call. He'd worked with my son and explained in more detail what was done and why. He'd explained to my satisfaction to the point I'm returning the car next week when the parts arrive so they can continue working with me to resolve this car problem. My impression is they really do try to provide the level of customer service expected. I'm giving them another chance to win my continued business. More

Customer service They lie a lot, don't trust them. All my friends they had the same problem. For selling their cars, they lie a lot. They charge you more than normal. They lie a lot, don't trust them. All my friends they had the same problem. For selling their cars, they lie a lot. They charge you more than normal. I hate them More

Drove Over 2 Hours I never write reviews but always read them. I read some of these bad reviews and was leery of driving from North Alabama but they had a great price on I never write reviews but always read them. I read some of these bad reviews and was leery of driving from North Alabama but they had a great price on a Limited Toyota 4-Runner. My husband and I called beforehand and negotiated with a manger Vic who was so nice and sent us the negotiated amount in an email. We drove up from Alabama and was told to see Chris Steed when we arrived. Chris could not have been any nicer and answered every question my husband could come up with to ask him. The gave us a great deal and got us financed through Toyota credit at a great interest rate. I would and have recommended them to friends and family. If I can talk my husband into purchasing a Toyota Truck, I will definitely return to them. Chris, nor Vic, tried to pressure us into a decision. We went into a local Toyota dealership, University Toyota in Tuscumbia, AL, and they lied to us multiple times, were very deceptive, and tried every high-pressure technique they knew. If I would not have wanted a 4Runner so bad, I would have abandoned the search after University Toyota. But, I am so thankful my husband and I ignored the reviews and gave them a chance. I can definitely recommend Vic and Chris! More

Military beware having bought from dealers in a multitude of states, I can say without a doubt I never felt compelled to write a bad review until today. Salesman and having bought from dealers in a multitude of states, I can say without a doubt I never felt compelled to write a bad review until today. Salesman and manager were the most unprofessional and downright rude ive ever experienced. First off salesman wanted us to not even leave the lot on our test drive. When we eventually left the dealership for a test drive Kevin Conner our salesman was rude enough to actually CALL another customer and attempt to work a deal. Fast forward to being back at the dealership he repeatedly attempted to get our personal information before doing any work on price. He then gets sales manager Johnathan Breckenridge who attempts juvenile high pressure tactics. When called on his bs statements, rudely raises his voice and disrespectfully "yells"that this is the only price! Do you guys really wonder why our both our new vehicles are from out of town? I would recommend going up to Tupelo Tuscaloosa or Birmingham. I will not waste my time here ever again. I have a 2015 tundra and 2016 rac 4 neither bought here, and I've been stationed here for both and shopped here first both times. Saved thousands going elsewhere. More

Many Lies!!! Especially Allen GM I bought a 2016 Tacoma 2 weeks ago. Pier the sales person was great. Allen the GM has told me 4 lies in 2 weeks! No communication! No Floor matts, no I bought a 2016 Tacoma 2 weeks ago. Pier the sales person was great. Allen the GM has told me 4 lies in 2 weeks! No communication! No Floor matts, no tie downs, wrong odometer statement , and still waiting on my $500 that was going to be sent to me, thanks I have my cash receipt for it. I can't wait to send in my survey to Toyota! This is my 3rd purchase of a Tacoma in the last 8 years, and this is the worst dealer I have ever seen! I hope Johnnie Moore gets fired! Just do what you promised you would do!! Send my $500 deposit back like you said you would!! More

Carl Hogan employees can't be trusted My husband took my 2012 Toyota Corolla into Carl Hogan Toyota for an oil change service today. Unfortunately, he did not realize I had just cashed my My husband took my 2012 Toyota Corolla into Carl Hogan Toyota for an oil change service today. Unfortunately, he did not realize I had just cashed my holiday checks, and placed over $1600 in cash in the glove compartment for Christmas shopping. After receiving my car back from the service, I immediately recognized the money had been stolen for my car. I called my service advisor Elliott and informed him of the theft, but could not recover the stolen money. I then spoke to Josh Hogan, and he quickly lead me to the general manager Johnny Moore. GM Johnny Moore was completely rude and unsympathic to the loss of my hard earned money. I do not understand why the general manager was trying to accuse me of dis-honesty. I filed a police report with the Columbus Police Department, and I had copies from the bank showing I had cashed the checks. The GM Johnny Moore had no reason to make me feel as though I am the criminal, especially after losing all my Christmas money. I have bought many cars from Carl Hogan, and I have always had my Toyota Corolla serviced at the dealership since 2012. This experience has totally destroyed Christmas for me, my children and grand-children. Carl Hogan's manager did not handle this issue with professionalism, nor did he resolve my compliant. I am heart broken and I feel invaded. If the mechanics or employees are this dishonest then what else are they doing that we don't know about. The GM Johnny Moore acted as though he didn't care and told my husband point blank as he introduced himself that he was NOT writing him a check for the amount stolen and that we can not prove that anyone in the dealership took it. As though I was someone out to just get some free money. When I was at my bank getting copies of my checks, the bank teller said that this exact thing has happened to others. With this being said, my advice to anyone looking to use Carl Hogan Toyota for your car services, never ever leave anything that you don't care to have taken from you in your vehicle because they will take it. They obviously employ very dishonest people here. I hope the person who took my money gets to enjoy it for the brief moment because God will have his revenge on you. More

My experience with Carl Hogan Toyota was terrible!!! I was lied to 3 time and when I proved that the salesman (aka) Jimmy Perkins and General Manager Allen Dillard were all crooks..Big time....at the end was lied to 3 time and when I proved that the salesman (aka) Jimmy Perkins and General Manager Allen Dillard were all crooks..Big time....at the end of the day I left mad and never wanting to go back. Just a help full hint if you go there check price of vehicle first online and get a price on your car in writing. This is what they did to me. Salesman crook Perkins tells me a truck on their lot was 21,500 internet price was 14,975(did not know at the time). Then tells me my car is only worth 21,500 other dealer priced me at 23,500. And when I tell them internet price was 14,975 my car magically dropped to 18,000. Jimmy Perkins and Allen Dillard also said the dealer that I got my other price from was bad because they sold that car to that dealer and it was a piece of junk and showed me what the other dealer paid for the truck. So to all would be buyers go somewhere else no matter what they’re going to rob you. Thanks for reading. More

I really enjoied my visit to the dealership Zach was my internet contact. He was awesome and stood out from the other dealers I dealt with. The service deppartment is great too! This is a good group of guy internet contact. He was awesome and stood out from the other dealers I dealt with. The service deppartment is great too! This is a good group of guys. go do business with them!! More