Carlisle Cadillac Buick GMC

The Sales aspect of the purchase was very good and the knowledge and expertise of the Sales Consultant, Adien Drury, was OUTSTANDING! Aiden was very courteous, professional and EXTREMELY knowledgeable ab knowledge and expertise of the Sales Consultant, Adien Drury, was OUTSTANDING! Aiden was very courteous, professional and EXTREMELY knowledgeable about the product. I would definitely purchase a vehicle from Aiden again! Sadly, we did find, after delivery, that there were four vertical dents on the drivers side of the truck bed. It is suspected that these dents were incurred during shipping to the dealership from the manufacturer and were just never noticed until the vehicle was thoroughly cleaned for delivery during the sales phase. A paint-less dent repair was done at the dealership and was successful in restoring most of the dents but they are still noticeable if viewed from a different angle. I believe that the only other option to resolve these dents would entail bodywork and paint and in my experience, aftermarket body work never is as good as the factory paint job and can lead to issues down the road. We also identified a rattle in the inner tailgate after delivery. This reportedly was found to be an issue with a loose cable inside the tailgate and was resolved by the service department at the dealership. There were marks in the interior of the vehicle on the drivers side grab handle, on the dash and on the center console. These appeared to be tape residue left from the interior packing materials that were not cleaned up during the delivery phase. These were fairly easily removed. Lastly, there was a $2500 dollar charge presented during the sales phase that was for exterior Triton protection package and sealants that were applied without our knowledge. In accordance with the Sierra Denali 1500 Owners Manual, on page 410, under the section titled "Finish Care" it clearly states that "Application of aftermarket clearcoat sealant/wax materials is not recommended." According to the dealership this Triton product is applied to all of their vehicles. I have seen complaints from other customers on the same issue and frankly this feels a bit deceptive. A reduction of the cost was applied during the sale but we were still left with an $1895 charge that we did not expect. I would highly recommend that if this protection package is an item that the dealership insists on, then it should be declared on the window sticker as a "Dearer Installed Option", otherwise it would be best to offer it to the customer during the sales phase. All in all, this purchase was on par with other vehicles I have purchased over the past forty plus years. It seems that there are always issues to attend to with every new car purchase. With luck, I hope to make this the last vehicle purchase and plan to run this one to the end of the road! More

They got me checked in, taken care of and kept me updated on what was happening. Additionally, he shows me what the tech and Cadillac recommended at our milage! This was not my first visit to them. on what was happening. Additionally, he shows me what the tech and Cadillac recommended at our milage! This was not my first visit to them. More

This dealership cannot communicate. I asked for a car to use as a loaner and test drive while having my service done, the scheduling person never set it up with sales. I had to call m I asked for a car to use as a loaner and test drive while having my service done, the scheduling person never set it up with sales. I had to call my husband at the last minute and was late for an appointment. I received several text messages reminding me to get my service done AFTER I had my service was done. The sales person that I eventually met with was a disorganized mess. I would not buy a car from him. More

Called in and Nolan got me in for service same day and they fixed my problem. Nolan was professional, courteous and very helpful. they fixed my problem. Nolan was professional, courteous and very helpful. More

Was greet by Nolan as soon as I came in process in a timely manner. Was kept update on service. Would recommend the service department friends and family. timely manner. Was kept update on service. Would recommend the service department friends and family. More

Had my PA inspection done and it was great! Easy scheduling and tech was quick and pointed out items that may need to be completed in the coming year. Easy scheduling and tech was quick and pointed out items that may need to be completed in the coming year. More

Tyler Ulrich was a pleasure to work with! He helped me to get a good deal on a 2019 Dodge Charger R/T. Mike in finance was great and all around the staff was awesome and very caring. I also t He helped me to get a good deal on a 2019 Dodge Charger R/T. Mike in finance was great and all around the staff was awesome and very caring. I also trust them with servicing my other vehicle a 2014 Chevy Malibu. They always take great care with it and fast and efficient with getting me back on the road. Thank you everyone! You are the best! More

Completed all the scheduled items plus a few more . All work done professionally and on the same day.... All work done professionally and on the same day.... More

Easy to schedule. Maintenance Completed in a reasonable amount of time. Staff professional and courteous. Maintenance Completed in a reasonable amount of time. Staff professional and courteous. More

Terrible experience, I traded a car in and got hit with late payments from it more than 2 weeks after it was traded in late payments from it more than 2 weeks after it was traded in More