Carlisle Cadillac Buick GMC

Real nice salesman Found a great looking truck online late one night and made an inquiry ,supplied my trade in info, and filled out a credit application. Mike S from Found a great looking truck online late one night and made an inquiry ,supplied my trade in info, and filled out a credit application. Mike S from sales called me the next morning to arrange a test drive. I asked if their offer for my trade in was a solid offer, he told me in his experience their offer usually only varies by a few hundred. Drove my trade in down to them, 240 miles one way, only to offered $3.300.00 less than what they emailed me. Sales manager Michael K was not willing to budge on sales price and only offered me another thousand for trade in. Left a deposit , asked them to get me a second set of keys and drove home, sold my trade privately that night and had them arrange financing( got me a good interest rate.). Spoke with Arlin a couple days later to purchase extended service plan, he discounted truck price by $300.00 and told me the truck would have a full tank of fuel. 4 days later made the 240 mile drive back there to pick up truck, completed all paperwork and drove home. Dealer gave me a second set of keys, wish they also gave me a second key fob but they did not. Halfway home low fuel light came on, truck has less than half a tank when I left dealership, fueled up and that is when i noticed the odometer read 3,200 miles more than the paperwork I filled out as well as the mileage they advertised. Emailed Michael and Arlin that night with photos of the odometer, odometer disclosure statement and route of my trip so they could understand the issue and asked them to contact me so the service plan mileage could be updated. 5 days later did not hear from either person so i called Arlin, he did update the service plan with the correct mileage but never was contacted by sales manager. I understand they need to maximize their profit so they could not lower their price and I should of checked the odometer reading and fuel level before I departed, but I am no happy on how after the sale was completed no one contacted me especially when I emailed them to inform them of an issue. Also I feel they should of provided a second key fob especially since I spent $47,000.00 there. More

Great service and detailed work. I had an amazing experience with Scott and Arlin. They made it easy to trade in my old clunker for a preowned truck and have me in and out within 3 ho I had an amazing experience with Scott and Arlin. They made it easy to trade in my old clunker for a preowned truck and have me in and out within 3 hours, driving my new truck home in time for lunch. Big thanks to everyone at the dealership for making it an easy and painless decision to purchase a new vehicle. More

Very professional and courteous Everyone at the dealership took a Safety First approach and a sales approach second which was very much appreciated. They found the vehicle I wanted Everyone at the dealership took a Safety First approach and a sales approach second which was very much appreciated. They found the vehicle I wanted within a few hours had it brought in the next day and I picked up the following day. Very pleased with everyone. More

As always, the service department put my car in good As always, the service department put my car in good shape for me. I count on them to check what is needed to be done and to do it. This time was no As always, the service department put my car in good shape for me. I count on them to check what is needed to be done and to do it. This time was no exception. I trust them to do what is needed when I visit them. More

nothing to say . Please don't expect everyone to want to write something. I am doing this just to get to 25 words. Finally at 25 words. . Please don't expect everyone to want to write something. I am doing this just to get to 25 words. Finally at 25 words. More

Treated me with respect and were very accommodating. I really had a great experience -- particularly given the challenges of social distancing. The options were explained to me clearly, the evaluation o I really had a great experience -- particularly given the challenges of social distancing. The options were explained to me clearly, the evaluation of trade-in was quick and thorough. They were able to ready the vehicle for me on my timeline. More

They were great to work with and very helpful throughout the whole process. I will definitely use them again for our next vehicle purchase. And they followed up with us after the purchase. Thank you for you the whole process. I will definitely use them again for our next vehicle purchase. And they followed up with us after the purchase. Thank you for your great service! You Guys Rock! More

Great customer service - bumper marked when returned Karen in customer service helped me immediately, having someone come get my truck to change the spare tire out. However when they truck was returned Karen in customer service helped me immediately, having someone come get my truck to change the spare tire out. However when they truck was returned it looks like maybe when they got tire out of back it slid down the white bumper and left a mark that will not just wipe off. Probably will have to and should come off with buffing. More

Had a good experience at your dealership! Ended up with a great suv and Mike my salesman did an awesome job..Was a quick and painless transaction.. Thank you great suv and Mike my salesman did an awesome job..Was a quick and painless transaction.. Thank you More

This was definitely a great experience. Everyone at the dealership was extremely fair and friendly and really helped me to be able to buy my first car! dealership was extremely fair and friendly and really helped me to be able to buy my first car! More