About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Carlisle Chevrolet Buick GMC Cadillac

2.4

3 Lifetime Reviews

1701 U.S. 287 Bypass , Waxahachie, Texas 75165 Directions
Sales: (972) 268-9309

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

3 Reviews of Carlisle Chevrolet Buick GMC Cadillac

Sort by Write a review
June 19, 2018

"Bait and switch and Extremel rude General Manager"

- Edward

I purchased a GM C Terrain from Carlisle Chevrolet Buick GM C Cadillac in Waxahachie, Tx. I had a concern about the vehicle I was given and i called to speak to the General Manager Ronald Ferguson. Mr. Ferguson refused to speak to me and yelled the entire time on the phone. He told me he didn't want to hear what I had to say or change his mind. I cant believe Carlisle's allow a person like Ronald Ferguson to be their General Manager and treat customers like he treated me. Carlisle claims customer satisfaction. Well I believe the General Manage Ronald Ferguson didn't get the memo because he sure was very very rude and refused to hear my concern. I must admit the sale person Dustin was very nice very curious and polite. Eddie the fiance person was also polite but I question his interest of the customer. Unfortunately I cant say the same for the General Manager Ronald Ferguson who was very very rude and disrespectful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
sales person Dustin, Eddie finace person, General Manager Ronald Ferguson
Jun 21, 2018 -

Carlisle Chevrolet Buick GMC Cadillac responded

Edward, I'm sorry you feel like we switched vehicles on you but that is not the case. You came to the dealership with information on the Terrain you wanted and all we did was sell you the one you asked for. You even compared the vehicle identification number to make sure you were getting the right Terrain before you went to sign the contract. Regards

May 08, 2018

"Best buying experience "

- Hecgjr19

Went to look at a truck that I honestly thought I wouldn't be able to get. But I was wrong I had a great salesman told him what I had as a trade worked the numbers and made it happen. I love how the overall experience was worth ever mintue we spent buying the Truck I never imagine having.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Whitehurst
March 06, 2018

"Never had this experience at a dealership before"

- wanted to buy local

This will be as short as the salesman was to me. I live 9 miles from this dealership and had been looking online for a few weeks. I stopped by after work and talked to a salesman for a few minutes describing what I was looking for, he took my trade in information and took pictures and told me he would email me some listings and give a quote for my trade in. Ended up I had to call them the next day and ask where the emails were and the quote. finally got the quote (from a different sales guy) which was 2k less than 2 other dealers I had been talking to, then he was very short on the phone telling me they didn't have what I was looking for when I hadn't even finished telling him what that was. Now I have to drive 65 miles to another dealer to get a truck. I would never recommend anyone that I knew to go to this dealership. For $40,000 I would think they would try and take care of what would have been a customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy
Mar 29, 2018 -

Carlisle Chevrolet Buick GMC Cadillac responded

I'm sorry to hear about your sales experience here at Carlisle. That is certainly not what we aim for when it comes to customer service. Please forgive us and we hope you might be willing to give us a second chance in the future.

1
1 - 3 of 3 results