Carlson Toyota - Service Center

Very accommodating and great service I have been a customer of Carlson for many, many years and the reason is because of the the value and excellent customer service. They will give you a I have been a customer of Carlson for many, many years and the reason is because of the the value and excellent customer service. They will give you an honest assessment of what is wrong with your vehicle and work with you if you need to reschedule time for service or need a rental while your vehicle is being worked on. Among the Toyota's I've owned, I have a "99 Camry that was purchased new from Carlson and now has over 262,000 miles. We still take it to Carlson for the minimal service that it needs. More

Excellent Service I was cordially greeted, service was explained and amount of time estimated. Jeff brought the completed service report, explained what was completed a I was cordially greeted, service was explained and amount of time estimated. Jeff brought the completed service report, explained what was completed and directed me to Kathryn who had my keys and invoice waiting. She kindly told me where I could find my vehicle and I left. More

Very helpful in explaining what was needed. Positive, honest and helpful service department. Everything was explained and prices given before the work was begun. The work was done in a timely Positive, honest and helpful service department. Everything was explained and prices given before the work was begun. The work was done in a timely manner with the assurance that I can return for correction if there is a need. More

Excellent sales and service Preston is great. We have purchased 3 cars. 2 new, 1 used. All serviced by this dealer. Very good service. Prius C, Prius V, Prius. Preston is great. We have purchased 3 cars. 2 new, 1 used. All serviced by this dealer. Very good service. Prius C, Prius V, Prius. More

Worst Experience EVER This place is a joke, the managers are as incompetent as their employees. My wife took her car in for service and explained what is wrong with it. The This place is a joke, the managers are as incompetent as their employees. My wife took her car in for service and explained what is wrong with it. They “could not recreate the issue” in one hour, which we told them it only happens after 24 hours. It took me asking 4 times what they would do next for the service writer to say “make another appointment to drop it off.” The services writer hung up on me and yelled at her. She left crying. I contacted the GM, who apparently pawned the issue off on Scott the Customer Relations Manager and he offered no apology for the way his employee acted. They don’t care about customers after they sell a car. STAY FAR AWAY! I wish I would have read the negative reviews before purchasing from them! More