Carma Automotive Group

Horrible Experience I purchased a 2011 BMW 740i from this dealership for my mother as mother's day gift. Although the car runs pretty good we noticed a chip in the windsh I purchased a 2011 BMW 740i from this dealership for my mother as mother's day gift. Although the car runs pretty good we noticed a chip in the windshield during the test drive with sales lady Shelby Bartlett. She pretended as if she wasn't aware of the damage. I asked her during the test drive and again during the negotiations if the 3 month (3000 mile) BMW factory warranty would cover the replacement windshield. She went to ask her manager when we got back from the test drive and came back stating it was covered. We took the car to the dealership and they advised this was not included in the warranty and it could be filed with the car insurance carrier. This of course causes me to have to pay the deductible. I called back to question why was I deliberately given this misinformation during the sales transaction and Shelby flat out lied telling her finance manager Derri Morton that she never told me the warranty covered the damage. The manager was completely nasty to me and aggressively argumentative when I asked him to stand by what his sales rep told me. He kept referring me back to the paperwork and at one point accused me of communicating threats in order to deflect the situation. To add insult to injury these people did not even make sure this car had a decent set of tires before selling it. The rear tire completely blew out from the inside of the rim on our way back to NC. At one point I had made up mind to leave and continue shopping elsewhere. Shelby chased us down as we leaving, called multiple times and had her manager to texting my cell phone begging me to by this car. Stay FAR FAR away from these people. My experience was that they are liars and do as little maintenance as possible to their vehicles. They are small private owned company that cannot afford to properly condition their cars prior to selling. It seems as though they just want some quick cash versus having satisfied consumers. Even though I was there is greater power that will handle these type of people. In conclusion I will end with Romans 12:19. Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord.” More

Bad business practices to say the least Would give multiple negative stars if possible. At first although not greeted by anyone when entering for my appointment, I was extremely pleased with Would give multiple negative stars if possible. At first although not greeted by anyone when entering for my appointment, I was extremely pleased with my interaction with Shelby when she came from a back office. She helped every way she could it seemed to ensure I was satisfied. But a few weeks after having the vehicle a engine light appeared on the dash and I received a call from a manager Derri, asking for more money. After reaching out to the finance company, I was told the dealership misrepresented my information which meant they got less money & were trying to recoup the difference from me but I owed them nothing. A few weeks later(on a Sunday) the same manager called again for money and insisting that I come to the dealership to redo my paperwork, that they had a new finance company. I told him that was not possible I live 3+ hrs from the dealership, which they knew when I made my purchase. I called my finance company on Monday and was told not to go back they were trying to scam me for more money that our deal was done. Now months later they did not file the paperwork correctly in order for me to register the car. My temp tag has expired and after 2 days of giving me the run around between them and the dmv only to find out it's there fault. The person claiming to be a manager Melissa, who pretended to be helpful to start & informed me this was her job, refused to speak with anyone at the dmv even when I called on 2 separate phone placed on speaker phone so they could hear each other. She told me "didn't have time for this" that "she no longer liked me" and hung up. I called back insisted on a manager that could help me , she claimed they were all busy and hung up again. Then she calls back trying to be nice tells me "there's discrepancies with my application, how much do I make" I told her we needed to deal with one problem at a time and I needed a valid tag to which she again mentioned the money they wanted and told me they would attempt to repossess the vehicle if I don't cooperate. I said you didn't have time for me so please have someone call who can help me and hung up. I did everything I was supposed to, provided everything that they asked for and now have a car I can't legally drive because they won't do their part. The dmv said the packet they received had my info along with 2 other customers ALL the info was incomplete and they cut checks for less than the fees required for titles and registration so it had to be returned. Shelby was an AWESOME sales person she deserves to be somewhere eles but everyone else encountered have been horrible and dishonest. Don't walk Run from this place. More