Carmax

By far the best experience my family and I have had purchasing a vehicle. Our sales rep was helpful, attentive and ensured we were well taken care of. The store manager even spent some time with us. Ma purchasing a vehicle. Our sales rep was helpful, attentive and ensured we were well taken care of. The store manager even spent some time with us. Made us feel right at home. No haggling or back and forth. The whole process was easy. More

Good experience, they shipped car from S. A. in only 2 days vs 7. Was able to get ins. and drive home in new car that day. They even offered to pay for lunch. I took a moment to see other cars A. in only 2 days vs 7. Was able to get ins. and drive home in new car that day. They even offered to pay for lunch. I took a moment to see other cars and trucks, huge inventory. More

Was greeted and treated with kindness and respect as soon as I entered the building as I entered the building More

I had a bad experience with the store manager, he had poor customer service and acted as if he was not really concerned with my interests as a buyer. PII was visible almost everywhere. Sales person poor customer service and acted as if he was not really concerned with my interests as a buyer. PII was visible almost everywhere. Sales person did a good job. More

The store has a very helpful sales team and always approached with a smile. Our salesman even paid for our lunch since our outside financing bank was taking a little longer than expected. approached with a smile. Our salesman even paid for our lunch since our outside financing bank was taking a little longer than expected. More

Straightforward experience! From the beginning to the end of the process, they were on my side with all the information and answered all my questions. From the beginning to the end of the process, they were on my side with all the information and answered all my questions. More

By far it was a great experience! Just one hr phone call went to the dealership max I waited was 3 hrs and then I was on my way out! Just one hr phone call went to the dealership max I waited was 3 hrs and then I was on my way out! More

I had purchased several vehicles from Carmax including one purchased last year. I have not had any problems and I was always in and out within a few hours. This last purchase took a couple of days with th one purchased last year. I have not had any problems and I was always in and out within a few hours. This last purchase took a couple of days with the request of documents that were not clearly requested in the initial phase of the purchase. After finally submitting all of the documents it only took a few hours to complete the transaction. More

Quick fast and professional. Would recommend to anyone that's looking to get in a new used vehicle. Would recommend to anyone that's looking to get in a new used vehicle. More

This is the 4th car we bought from CarMax because of the honesty shown by salesman and the CarMax perks. However, this time Juan Melchor, our salesman did not follow through on his promises: 1. To call in 1 honesty shown by salesman and the CarMax perks. However, this time Juan Melchor, our salesman did not follow through on his promises: 1. To call in 10 days to see if we were satisfied with the car and 2. To ask his manager about getting a second key for our car. It is unacceptable to expect new owners to shell out another $450 to get the 2nd key for their new purchase. Also CarMax dropped their 9O day return policy to 30 days. That also was a reason we always traded at CarMax. So disappointed this time. Pam Eaves More