Carmax

This was the best experience that I have ever had purchasing a car. I wish I had of known how awesome Carmax was 2 cars back! purchasing a car. I wish I had of known how awesome Carmax was 2 cars back! More

We have always had pleasant experiences at this Carmax. Everything with getting the vehicle shipped and before the day of purchase was fantastic. We had done all of the pre-sale online including uploading Everything with getting the vehicle shipped and before the day of purchase was fantastic. We had done all of the pre-sale online including uploading our documents like ID and insurance, getting an online quote for our trade-in, and following all of the steps to expedite the process. However, none of that mattered because we had to do it all again when we were there, occasionally more than once. The young man helping us was very polite and helpful, but he seemed to not understand why some of the systems were not working as they should have. It seemed like there were others available to help him, but we didn’t see anyone else step in. Overall, we were at the dealership for roughly 2.5 hours, which was longer than we thought it would take, especially because we were paying with cash. I still like Carmax’s model, I still believe that all of the staff were friendly and helpful, I think we got a good deal, and even 2.5 hours is less than the normal transaction at a traditional dealership. I will still recommend Carmax to my friends and family, but they have to get the online pre-sale to in-store thing fixed. It was a lot of wasted time at home just to waste more time at the store. More

Paid to have the car shipped from a different location. Communication throughout that process was beyond my expectations. Worked with Adam at the Norman, OK location. He was very kind and attentive to our Communication throughout that process was beyond my expectations. Worked with Adam at the Norman, OK location. He was very kind and attentive to our needs. This is my first purchase from CarMax. They will definitely be my first look for my next car purchase. More

It was a quick process and they gave me more for my trade than they originally said. Their vehicles are a little more expensive than some dealerships but the no haggling process is worth the price plus they than they originally said. Their vehicles are a little more expensive than some dealerships but the no haggling process is worth the price plus they give you a good price for your trade in. More

Dealership was clean and the staff were friendly and professional. The appointment started on time and the process from initial inspection of the car, thru the test drive and finalizing the purchase was professional. The appointment started on time and the process from initial inspection of the car, thru the test drive and finalizing the purchase was simple and efficient. The rep answers all my questions and went thru every document with me explaining what it was and again answering any questions or concerns I had. I believe the entire processing for purchasing my vehicle took about 2 hours. More

Buying experience was good ,but quality of car is questionable it smelled awful and had technology issues questionable it smelled awful and had technology issues More

I got a great Carmax offer for my trade in, online. A lot of the buying-selling process was done prior to my going to the dealership. Everything went smoothly and I wasn’t there very long. The car I bo A lot of the buying-selling process was done prior to my going to the dealership. Everything went smoothly and I wasn’t there very long. The car I bought had to be shipped from another state, but that happened fairly quickly. The car was exactly as advertised. I love it. More

2nd car I've bought at Car Max. Very easy process. This location stay in touch very well and kept me informed of every step. Sales person EMMETT was very friendly, helpful and kn Very easy process. This location stay in touch very well and kept me informed of every step. Sales person EMMETT was very friendly, helpful and knowledgeable. . More

Best experience I’ve ever had buying a car! ! I’ll recommend CarMax to everyone I know. ! I’ll recommend CarMax to everyone I know. More

Vehicle was ready for my 2:30pm appointment when I arrived. Mike greeted me and was very pleasant to talk to and work with. arrived. Mike greeted me and was very pleasant to talk to and work with. More