Carmax

Fernando at Carmax Kenner is your guy if you’re hoping for impeccable customer service and assistance in finding your next vehicle. From start to finish Fernando was knowledgeable, attentive, and genuine. for impeccable customer service and assistance in finding your next vehicle. From start to finish Fernando was knowledgeable, attentive, and genuine. We just got our Lexus TX350 without the haggle and pushiness of the dealership and couldn’t be happier. If you’d like a purchase and trade experience that feels like catching up with an old friend, please do yourself a favor and go see him. 12/10 - you won’t regret it! More

The service and professionalism was superb however ,the wait time to speak to a sales consultant was about an hour. wait time to speak to a sales consultant was about an hour. More

Very friendly and professional, everyone was so nice and so willing to help you. The young lady Brianna if I'm not mistaken that's her name was awesome. so willing to help you. The young lady Brianna if I'm not mistaken that's her name was awesome. More

Excellent service, very friendly and helpful. No hassle or pressure. Will absolutely consider using them again! No hassle or pressure. Will absolutely consider using them again! More

The process was smooth and everyone we interacted with at CarMax treated us with professionalism and courtesy CarMax treated us with professionalism and courtesy More

This was an stress free and easy process. The staff was wonderful and very helpful. The staff was wonderful and very helpful. More

While they were polite and professional, they made multiple errors when it came to the details and processing of the deal which have resulted in ongoing issues which - almost a month and a half later multiple errors when it came to the details and processing of the deal which have resulted in ongoing issues which - almost a month and a half later - are still unresolved. Car itself is fine and was fairly priced but the annoyance and inconvenience stemming from the errors would make me reconsider if I had to do it again. More

I had a great experience and the gentleman Kenny was very helpful ,informative and knowledgeable.I have recommended the Facility to my family and friends. helpful ,informative and knowledgeable.I have recommended the Facility to my family and friends. More

Very easy. They worked with me in making sure I got the car I was looking and wanting. They handled all the paperwork and I didnt even have to go to the OMV/D They worked with me in making sure I got the car I was looking and wanting. They handled all the paperwork and I didnt even have to go to the OMV/DMV which I didnt know and was greatly appreciated. Very very easy and straightforward. More

My experience with the Kenner Carmax was good. My salesperson and the staff were all very friendly and helpful. The only negative thing I find with Carmax as a whole is the transfer fees. If a cus My salesperson and the staff were all very friendly and helpful. The only negative thing I find with Carmax as a whole is the transfer fees. If a customer ends up not purchasing the vehicle then I can understand the transfer fees being the customer’s responsibility. However, if the customer does purchase the vehicle, as I did, then I think Carmax should apply that fee to the purchase of the car. Carmax is a huge business that can absorb the transfer fees for paying customers. They’re making money from the sale of the vehicles anyway. This is something Carmax should really consider changing. More