Carolina Nissan

After the oil change was done the tech left the bottom flap under the car un bolted. It was very disconcerting how they left our vehicle open to damage. I texted the manager but never heard back. We went flap under the car un bolted. It was very disconcerting how they left our vehicle open to damage. I texted the manager but never heard back. We went down to Nissan to have it fixed. Waited in the lobby and no one came out to tell us the work was done. Even after I told the tech I had an appt to go to. I was very disappointed in Nissan and we will be looking elsewhere for my car service needs. More

The Worst New Car Buying Experience I’ve ever experienced due to the unprofessionalism with the sales managers and Nissan’s engineering department. due to the unprofessionalism with the sales managers and Nissan’s engineering department. More

Bought a Kicks Play on Monday, was disappointed in the lack of options, The salesman, Bo Carter said that we can fix that and I opted to upgrade to a Kicks SR. lack of options, The salesman, Bo Carter said that we can fix that and I opted to upgrade to a Kicks SR. More

Car was not prepared well, windows were not clean and tape residue was present in several areas. I think that the sales person could have been more informative about features on the car. There are some tape residue was present in several areas. I think that the sales person could have been more informative about features on the car. There are some features that I took for granted that are not included in the one I bought, for example a SXM radio. Had I been told that many items were not on the car I bought I probably would have gone for a more inclusive model. More

I came in for a routine oil change, and one of my headlights was working at the time of my appointment. Immediately after leaving, I stopped for gas right around the corner and noticed the headlight headlights was working at the time of my appointment. Immediately after leaving, I stopped for gas right around the corner and noticed the headlight was no longer working. I returned to the dealership right away, but was completely overlooked and received no meaningful assistance. While I understand that issues can happen, what was most frustrating was the lack of accountability and basic customer service. I expected a much higher level of responsiveness and care, especially given how quickly I returned after the service. This experience left me very disappointed. More

Did not have a good experience! I had to return not once but twice to have codes removed from my dash board. One code was just a tire warning but the other one that appeared just as I had to return not once but twice to have codes removed from my dash board. One code was just a tire warning but the other one that appeared just as I was getting home was a check engine warning light. When I finally got home I had a recall notice on my vehicle! I also had an email warning from Nissan about an emission control system malfunction??? I sent a text and got no response. I also called and was told they would call me back after they checked into my concerns. I never got a call back! More

Helpful staff but my service took too long. I did have an issue with something they were checking on after oil change. No one let me know the status until I had been waiting almost 2 hrs I did have an issue with something they were checking on after oil change. No one let me know the status until I had been waiting almost 2 hrs More

Their professionalism and dedication and timely service is always 200%. It’s always a pleasure to go there no matter what the situation is. Thank you for all you guys do. is always 200%. It’s always a pleasure to go there no matter what the situation is. Thank you for all you guys do. More

My appointment was oil change etc. You took it upon yourself to do the recall. I had to wait 3 hours without anyone telling me what was going on. That I do not like because I had told You took it upon yourself to do the recall. I had to wait 3 hours without anyone telling me what was going on. That I do not like because I had told the lady I would do the recall at another time. I missed work. More

I have done this twice already! ! I’m very done with this. I’m sorry if you haven’t received them, but this is it for me. My experience was a 10 and Philip is the best. He is always ! I’m very done with this. I’m sorry if you haven’t received them, but this is it for me. My experience was a 10 and Philip is the best. He is always professional, knowledgeable and kind. I have kept returning for 20 years and don’t mind doing ONE survey per visit….ONE page on ONE survey. If there is a problem, you won’t need a survey to find out. Have a great day! More