Carousel Motors

UNDISCLOSED UNIBODY DAMAGE DO NOT BUY A USED CAR FROM THIS UNETHICAL DEALER! I purchased an "AUDI CERTIFIED" preowned 2008 A4 from Carousel in December 2009. Was supposed to hav DO NOT BUY A USED CAR FROM THIS UNETHICAL DEALER! I purchased an "AUDI CERTIFIED" preowned 2008 A4 from Carousel in December 2009. Was supposed to have had a 300 point inspection and clean Carfax. When I went to sell the car recently, found that it has had Unibody Structural Damage reported and most dealerships wont touch it. Carfax indicates this was disclosed to the seller (Carousel) in August of 2009 when they purchased the car for resale, but this was never disclosed to me when I purchased the car. Thought it may just be an oversight, but in reviewing the BBB website, this seems like a common complaint against Carousel Motors Group. Contacted Audi USA for help since the car was supposed to be Audi Certified, but they were of no help. This has destroyed my brand loyalty to Audi. More

Easy as pie Sent my parents in law over to see rick after negotiating on the phone and he did not disappoint. They bought a new q5 then and have just got a secon Sent my parents in law over to see rick after negotiating on the phone and he did not disappoint. They bought a new q5 then and have just got a second one from him recently. Takes care of his customers and fair deals, now he needs to find them a TT sportster! More

Purchased 2011 VW Jetta Here's a big shout out to Tor and Sonny! They provided very friendly, personal, thorough customer service. We wanted to purchase a used Jetta for our Here's a big shout out to Tor and Sonny! They provided very friendly, personal, thorough customer service. We wanted to purchase a used Jetta for our daughter. We had a limited time frame, so Tor helped by narrowing down a list of cars for us to see. Sonny and Tor spent a considerable amount of time with us explaining the car's features and warranty and answering all of our questions. The buying process was very comfortable and definitely low pressure. Harvey in the business office was very knowledgeable and professional. It was definitely worth the hour drive to make this purchase! More

Horrible experience buying a car from this place. I bought the car and the engine blew within a week and they did nothing to help. Apparently they have no concern for their image as a reputable car dea bought the car and the engine blew within a week and they did nothing to help. Apparently they have no concern for their image as a reputable car dealership. I will never buy a car from them again. More

Worst experience I have ever had with a business. I was treated VERY poorly. I was sold a vehicle and was told "Congrats and that the vehicle would be pulled off the lot" and an appointment was set to come treated VERY poorly. I was sold a vehicle and was told "Congrats and that the vehicle would be pulled off the lot" and an appointment was set to come in the very next day to sign the paperwork and bring in everything needed for the bank the very next day. That morning I was checking my email and noticed that I received an email from the dealership (they didn't have the courtesy of a phone call) to let me know there was a "late night" sale and the vehicle was sold (actually sold to the General Managers Friend). I was told in the email "sorry about your luck". I called the car lot and talked to the General Manager, John Vice, and was treated very poorly. He was rude and told me that "it is what it is". I told him that I couldn't believe that he was a manager and got away with talking to people the way he was talking to me and that I would never do business with Carousel again and he said "Boy, those are strong words"....... So my advice to you is to never do business with this company as they don't know what "customer service" is. More

Carousel Motors is the only place I'd take my AUDI for service because of Service Manager, Allen Diercks. He treats my A4 like it is his own. That is why they are #1 on Hwy 1 for me. for service because of Service Manager, Allen Diercks. He treats my A4 like it is his own. That is why they are #1 on Hwy 1 for me. More

Bought used Lexus LX470. They told me they would fix suspension prior to purchase. While a partial repair was done, they did not fix it. Over next few weeks after taking possession, I realized suspensio suspension prior to purchase. While a partial repair was done, they did not fix it. Over next few weeks after taking possession, I realized suspension was still faulty. I requested they honor their word and fix it as they said they would. Used sales manager told me I was twisting words and suspension must have went bad after I drove it off the lot. Get any repair agreement in great detail on sales agreement or better yet - avoid Carousel and Chris Hester. Wrote general manager as well...nothing. More

Purchased a used 2011 Audi A6 from Carousel this past weekend. Had the pleasure of doing business with Riley in their sales department. He hadn't worked there very long, but for what he lacked in speci weekend. Had the pleasure of doing business with Riley in their sales department. He hadn't worked there very long, but for what he lacked in specific model knowledge, he more than made up for in personality and friendliness. I thought that price may be the ultimate issue (because I had a trade), but in the long run we got the deal done. On top of that, Riley and a few other employees stayed an hour after closing to get the paperwork done, my new car purchase clean and ready, and with plenty of smiles until we were ready to take the 200 mile trip back home. Overall, I consider the whole experience fantastic and would highly recommend doing business with Riley and Carousel Motors in Iowa City. More

They have really great service and was very helpful with me buying my new car. They also have been great to work with for the maintenance on my new car. I wouldn't have gone anywhere else. Great customer me buying my new car. They also have been great to work with for the maintenance on my new car. I wouldn't have gone anywhere else. Great customer service and would highly recommend! More

The worst dealership in Iowa City, IA. I took my The worst dealership in Iowa City, IA. I took my Mercedes Benz there several different times to get my motor checked for an oil leak. I went back The worst dealership in Iowa City, IA. I took my Mercedes Benz there several different times to get my motor checked for an oil leak. I went back several times and they refused to accept the car was not going to be able to be fixed without exceeding the price of the car. Mercedes Benz has had several issues with oil leaks in the E Class motors. This eventually led to a class action settlement. Carousel Motors knew this the whole time and never told me about it. When I told them about the lawsuit they couldn't help me without me paying for it. Never again. More