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Carousel Nissan - Service Center

Iowa City, IA

4.9
83 Reviews

83 Reviews of Carousel Nissan - Service Center

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March 14, 2024

Always great service. Efficient & the guys keep me informed of needed items - I appreciate a loaner vehicle for what I needed to have done. It was an all day repair / re More

by KATHY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service
Apr 19, 2024 -

Carousel Nissan responded

Hello Kathy44, thank you; we appreciate your feedback!

March 14, 2024

Their service department is the beast. Always ready when they say it will be. Been buying cars here fore over 20 years. More

by JMWOOFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Carousel Nissan responded

Jmwoofman, we are so pleased you enjoyed your visit to Carousel Nissan!

March 13, 2024

My Frontier was in and out in a very timely manner. Great personal and professional service! Trent helped me with an issue I was having with my Pandora. Great service! More

by TROY.PORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Carousel Nissan responded

Troy.porter, thank you for sharing your positive experience!

March 10, 2024

The unpleasantness we have experienced is mainly with Nissan and not so much the dealership. Tires that didn't last more than 20,000 miles in addition to being nearly worthless on snow. Wiper blades that More

by LVANDENBURG83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Carousel Nissan responded

Lvandenburg83, we regret to hear that you had this experience with us. Please reach out to us at (319) 337-5000 so we may assist you in moving forward towards a resolution.

March 09, 2024

I can always count on timely, efficient, and professional service from the crew at Carousel. More

by PAPABEARNSWIFTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Bathkiel
Apr 19, 2024 -

Carousel Nissan responded

Hi Papabearnswiftee, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

March 08, 2024

I have never taken a car in for service when there wasn’t a charge!! Not even when it was a first time visit for a new car, much less a used one.!!! I even got a couple of my “how to use the car” questions More

by JANTAYLORJ1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Apr 19, 2024 -

Carousel Nissan responded

Jantaylorj1940, thank you for the high star rating!

March 06, 2024

They are Helpful, kind, and competent people that do their best to maintain your vehicle More

by MCDONOUGHSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat and Nate in service.
Apr 19, 2024 -

Carousel Nissan responded

Mcdonoughscott, we are so pleased you enjoyed your visit to Carousel Nissan!

March 06, 2024

Appreciate both the personal and professional relationship that Pat (and the other young man, Nate?) exhibit. More

by GJORTALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not interact with Sales
Apr 19, 2024 -

Carousel Nissan responded

Gjortale, we are so pleased you enjoyed your visit to Carousel Nissan!

March 06, 2024

Fast courteous and friendly. Car was cleaner than when I dropped it off. Price is right for the work they do More

by DONNAEDWARDS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Carousel Nissan responded

Hi Donnaedwards67, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

March 05, 2024

Top notch service. Straight forward. Timely and efficient. Fairly priced. Excellent all the way around. More

by MATTD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate, Jimmy
Apr 19, 2024 -

Carousel Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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