Carr Chevrolet

I don't know where to begin. We brought our truck in for a repair and didn't get it back for over 2 months... We moved 2 weeks after we dropped it off and needed our truck desper We brought our truck in for a repair and didn't get it back for over 2 months... We moved 2 weeks after we dropped it off and needed our truck desperately, which they were aware of. We were given a loaner, but were told not to put any scratches on it at all, or we would be charged. We obviously couldn't use that to move. During this 2 months, we were given new "ready-by" dates over and over again (when we could actually get someone to call us back). Every week, that date would come and go, no one would call us. We would call and leave a message with someone and would be told that Irving (or service contact) would call us the same day or next morning, but he wouldn't. We would call again, then would finally be told a new reason the truck wasn't ready and would get a new ready-by date and the cycle would happen over again. Irving constantly said he would call us with updates, but never would. This went on for almost the full 2 months... Until about 2 weeks prior to getting the truck back, which is when I lost my cool. I think we were given 6 different dates the truck would be ready and probably 8 reasons that it wasn't ready by those dates. The lack of communication and the obvious lies were what really ticked us off. If they can't get it done on time, then fine. We wouldn't have been thrilled, but we just wanted communication and the truth. We were also told by Irving that because they had the truck for so long, they would "make it right". It was not made right. In fact, after all of that, the truck was making a new sound the very same day we got it back. It seems this is something they did, as it never made the noise prior to them having it for those 2+ months. And since they had to completely drop the engine and take everything apart, it seems reasonable to assume something got put back together poorly or wasn't tightened fully, which is causing a whistle sound. We told them about it and scheduled an appointment to bring it back in, but when we showed up to drop it off, they were going to charge us another $199.00 (on top of what we already paid them) just to locate the problem that they caused. We decided to cancel the appointment and will seek another service center. Our purchase experience wasn't great either. We should have learned our lesson then. I can't stress enough how much we despise this place. More

Professional friendly people and service that made a quick and easy buying experience for our new vehicle quick and easy buying experience for our new vehicle More

Everyone we dealt with Carr Chevrolet was friendly and helpful. Our salesperson, Jaime, was very knowledgeable about the trucks and helped us get exactly what we wanted. We also talked to the Service Mana helpful. Our salesperson, Jaime, was very knowledgeable about the trucks and helped us get exactly what we wanted. We also talked to the Service Manager who answered our questions thoroughly. We love our new Chevrolet Silverado! Thank you Carr Chevrolet More

Good experience with Jesus Martinez and Josh (sorry I don't have your last name, but came from a Subaru dealer.) Paperwork guy was good at his job, got me through pretty quick with minimal surprises. I w don't have your last name, but came from a Subaru dealer.) Paperwork guy was good at his job, got me through pretty quick with minimal surprises. I was pretty much a lay down sale, but it was heavily discounted up front so there wasn't an exceptional need to haggle. More

Great service, the schedule was fast and easy. The service advisor Irving take of me really well. This the reason I always comeback to Carr Chevrolet. The service advisor Irving take of me really well. This the reason I always comeback to Carr Chevrolet. More

Carr Chevrolet provided stellar service and follow through when I purchased a late model Hyundai Sonata, The very best part of this experience involved Sales Professional Sarah Moss. Bright, knowledg through when I purchased a late model Hyundai Sonata, The very best part of this experience involved Sales Professional Sarah Moss. Bright, knowledgeable with a patience of a saint! Sarah walked me through the history of my car and demystified the entire car shopping/purchaseprocess. My car left the dealer showroom fresh and I could not be more satisfied. I cannot fault this experience on any level and Sarah Moss is the best. -Mark Sanchez More

We worked with Chris in the service department for regular maintenance on our Equinox. He was nice, knowledgeable, and explained recommendations clearly. He let us know up front how long to expect t regular maintenance on our Equinox. He was nice, knowledgeable, and explained recommendations clearly. He let us know up front how long to expect the service to take, and even though we added a few more tasks, the car was ready right on time. Well done! More

Came in looking for a car and Jaime helped me find the correct car I was looking for. Thank you once again for being patient and answering all the questions I had to ask. correct car I was looking for. Thank you once again for being patient and answering all the questions I had to ask. More

The customer service from Angel and Jesus Martinez was 100% they were kind, helpful, and very friendly. I definitely appreciate that and absolutely recommend them at this dealership. 100% they were kind, helpful, and very friendly. I definitely appreciate that and absolutely recommend them at this dealership. More

William is a wonderful sales representative. He helped me to search for the car that meet our needs. He is very efficient, honest, and helpful. Therefore I returned to him to buy another car wit He helped me to search for the car that meet our needs. He is very efficient, honest, and helpful. Therefore I returned to him to buy another car within 12 days. BTW, we communicated only via emails ( I don't like the dealership to call me) and they adhered to my request. His response is quick, even on his vacation. More