Carriage Kia of Woodstock

There check in process is highly flawed. We walked into the service department and someone said “May I help you”. They asked all the questions, verified our appt time and videoed or car. We walked into the service department and someone said “May I help you”. They asked all the questions, verified our appt time and videoed or car. We asked about completion time and they estimated 3 hours. At 3.5 hours we inquired and were told we didn’t check in with the proper person so our service has not yet begun. xxx!?!? 2 hours later they completed one of the two tasks. We won’t be back unless it’s a recall and we will wait to see the car go into a shop bay. More

I found the Carriage Kia intake personnel were very friendly and helpful today. I discovered we had an engine oil leak on our 2024 Sportage after our prior engine oil replacement. They found the prob friendly and helpful today. I discovered we had an engine oil leak on our 2024 Sportage after our prior engine oil replacement. They found the problem and paid for the lost motor oil during our usage and offered to replace the engine oil and filter free for the next engine oil service interval. Thank you for your service. RJ More

I walked in today around 5:30 to look at the 2025 Sportage and there were 5-6 guys sitting around a table talking , 1 guy sitting in a sales cubicle, on his phone texting ,no customers around. Not on Sportage and there were 5-6 guys sitting around a table talking , 1 guy sitting in a sales cubicle, on his phone texting ,no customers around. Not one person spoke to me . I looked a Sportage in the showroom, opened the doors , looked around the inside of the car and still no one even seemed to know I was there . Finally I walked up to a guy ( also on his phone texting ) and asked a question about the trim. He asked sales guy in the cubicle and he responded with a one word answer and that was it. No attempt by anyone to help me. I walked out. It was the weirdest and worst experience I’ve ever had at a car dealership! Will never go back! More

Professional. Respectful. Kind. Knowledgable. Easy to work with and puts the customer first. We highly recommend the staff at Carriage Kia of Woodstock, GA. Respectful. Kind. Knowledgable. Easy to work with and puts the customer first. We highly recommend the staff at Carriage Kia of Woodstock, GA. More

Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looke We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. We drove the car and fell in love with it. I made a reasonable offer and they accepted it. We did have to finance which was a breeze thanks to Charles in the finance department. They gave us a wonderful tour of the dealership. The service department is amazing and the customer lounge is top-notch. This is exactly what buying a car should be like. If you are looking for a decent priced car that’s comfortable and fun to drive give my new friend Brian Sanchez a call. I highly recommend him and the dealership More