If you are in the military or a family member I Urge you to read-
I have never been so disappointed or frustrated with a business in all of my life. Carriage Nissan turned an amazing gift into one of regret and dismay ! I can't even begin to tell you how frustrating it was to have the car that we "won" end up being a daily pain, and I wish they had never chosen us for said "prize". For the past year we have done nothing but sing the praises of Carriage Nissan and their generosity ( along with that of Star 94),but on December 10th, your sales team changed that! We walked in 2 weeks prior to returning our "won" vehicle in hopes of purchasing it for a fair price. My husband ( the military person you were supposedly honoring) and I were very straight forward and detailed in our wishes, however, salesman Kelly pulled the whole bait and switch on us, disregarded our every word and wish, and among many other things, tried selling us a car we had not even seen or heard of. After about 11/2 hours of this dog and pony show, we said it was time to go else where- this is where life became even more frustrating! We weren't able to leave bc our car was being appraised and needed to be turned in so Kelly went to get the head of some department. A fellow named Adam came out with the most smug attitude I have experienced and completely offended my husband with the statement " now do you really want to burn bridges after all that the owners have done for you". This statement was not only arrogant, but ignorant - the only person who has done something is my husband, serving over 26 years in the US Military and winning a contest that your company sponsored! The ordeal went on and on, until finally we got close to what we asked for when we walked in three and a half hours earlier! We actually no longer wanted the vehicle, but 3 times were refused our keys , a very bizarre practice I might add! In addition we had to hear how the owners were on sight and willing to call in a favor- blah blah! Well if the so called owners were on site, why is it that they never walked over to shake the hand of my "Hero" husband, why did they not put an end to this awful customer service, and why do they condone such deplorable practices in their dealership? There is so much more of this story, but this is the gist of the terrible and unconscionable experience we had. We are definitely sharing this experience with others and sharing that what we had believed to be a dealership who cares for the community and our military, is actually quite the opposite! We plan to share our experience and though it won't undo our experience or frustration for the vehicle we felt almost forced to purchase, we hope that it will make others think twice before visiting a Carriage dealership
Carriage of Nissan has made it worse! ! They were horrible with the sale of our "won" car, and then one of their employees dismissed part of a down payment bc they lost the check, but when it was found, they did not honor the dismissal and deposited the Check-they lied, spoke condescendingly, and would not even let me speak to the employee that said the check wouldn't be cashed- I even involved the police ( the officer was awesome and agreed that this was wrong morally), but there was nothing he could do because I took the dealership on their word and didn't get it in writing- I felt so deflated- guess the gentleman's hand shake is another lost art- Save yourself the headache - stay clear of Carriage Nissan!!! Michael Mcgrath.