Edit (original review below): After contacting management to discuss the issues the vehicle was serviced. The man I talked with (can’t remeber the name) was very curtious and understanding of the situation. Apparently this was a once-in-a-lifetime fluke, apparently because I was at just the wrong time in the wrong situation. Overlapping schedules and such. Sometimes it does happen. Overall the mechanics worked quite quickly to discover that the wiring, which the previous owner spliced, had shorted where it gave power to the starter. I guess when I removed the lower panel to reach the brake light switch I must have bumped those wires which broke them. Very pleased with how both the management, staff, and mechanics treated the situation and my knee-jerk frustrated review (as seen below). They were nothing but professional and did everything to make this experience as painless as possible, even above and beyond my expectations. Extremely satisfied with how everything was handled and the way in which everyone handled my criticism. I’m leaving the original review below for context and to show that, sometimes, frustration shouldn’t lead someone to a rash tirade.
Doing a routine service to my daughters 2001 Altima (adjusting the brake light switch) I discovered that the vehicle will no longer turn on whatsoever. The brake lights now work, the starter is getting power, everything is getting and receiving power everywhere, except the car won’t turn. At all. A quick google search (several) all point to the Immobilizer that Nissan loves in the old days. So another quick google search brought up Carraige Nissan as my closest service provider. Everyone had nothing but nice things to say about that place. So I decided to have my car towed there. BIG mistake. First, I was promised a 11:30 appointment. When the tow truck showed up several hours late, I called again and they gave me a 12:30 appointment, but I might have to wait a few hours. That’s fine. I was going to stay there because I wanted to know what the issue was as I never had this happen to me before. We showed up and I met Jake. He was a great guy, very polite and professional. No issues with him, or anyone I met while I was there. I told him I was going to wait there to find out how much it would cost and what the issue would be. He told me it might take a few hours (2 or 3 he said). It was only 12 so whatever. No problem. I was waiting for over 3 hours (without the car moving from the spot the tow truck dropped it off in) before Jake found me and explained that there was a miscommunication and they are all swamped with vehicles and he doesn’t know who gave me an appointment when they had no appointments available. They would not be able to see my vehicle until Monday. This was a Friday. I was upset, but there was nothing I could do about it so fine, whatever. Monday comes around and no phone call, no nothing. So I called around 11:30. Couldn’t talk to Jake because he was with someone else. So they left a message for him to call me back. At 2:04 he called me to say that they were going to be bringing in my car to get looked at “soon.” Fine. No issues. He was going to call me back with updates. Never called. I called again at 4:26 to find out what’s going on. Guess what? Jake was talking with someone else. So they will leave a message for him to call me back. Never called. Worried, I called back again at 6:04 just to find out that everyone left for the day. So getting transferred four times (each time saying, well, that’s Service, so let me transfer you) I got fed and asked if there was someone I could talk to about this because this is getting ridiculous. The lady told me she will email the two supervisors that she has to let them know and to make contact with me (but I don’t know when). I see a pattern here. Jake was a great and professional guy, and everyone else I talked with as well. BUT, it’s this institution as a whole that has wasted my time. Absolutely horrible. You know, I would understand if they were trying to work on it and couldn’t figure it out and it took them several days to fix. That’s normal. Sometimes mechanical issues takes time to fix. That’s understandable. But not because they won’t even push the vehicle into the garage! I even offered to help push it in that first day! This place is a sinckhole that has gotten on my last nerve. Maybe this was a once-in-a-lifetime fluke incident, but I will never in a million years take any vehicle I own to Carraige Nissan, not will I ever suggest this place to anyone I know. Completely unacceptable.