Carroll Chevrolet

Thank you for A great job Luis Chuck and the rest of the Starling Family did a great job on a no xx straight to the point approach of putting me into a 2015 Chevy Colorado Luxu Luis Chuck and the rest of the Starling Family did a great job on a no xx straight to the point approach of putting me into a 2015 Chevy Colorado Luxury Package. Finance was a breeze and also Jesus the Recon manager also was very helpful in the purchase. I used to goto the other local chevy dealer but after this week Starling had Gained and earned my loyalty, More

I brought my vehicle up to the dealership after just purchasing it in October 2013 for my free oil change. I drove there and my vehicle ran perfect nothing wrong, just a check engine light. They said th purchasing it in October 2013 for my free oil change. I drove there and my vehicle ran perfect nothing wrong, just a check engine light. They said they would check it for free which was nice. They come back and tell me that I need a new catalytic convertor because the convertors gone bad. He asked me if the car showed any signs as a loss of power and I told them it was hard to keep it under 50. This car has a lot of power and I have never had an issue. Upon leaving I noticed my car sounded different, ok, I thought maybe I had gone crazy. I then went to pull out into traffic and was shocked that it wouldn't get up and go like usual. It barley moved. I drove it all the way back to my work and had a mechanic friend come over and tell me what they did to my car. Someone must have took a hammer or something because there is a 2 inch by 3 inch dent with hammer marks in the corner of my catalytic convertor that could in no way shape or form been there before. Now the dealership says I need to bring it in right away because If I don't get it fixed my engine might blow up. Seems to me that they are trying to take advantage of a girl. fortunate for me, I worked in a service department and parts department for Ford for 3 years and I know what happens behind closed doors! They will replace my catalytic convertor for free or they will have to talk to my family's lawyer!!!!!! More

Everything ran smoothly. Chuck is a great, non-pressuring salesman. Although OB was not our sales manager, Jeff was, OB was able to close the deal and put everything into understandable terms where we felt salesman. Although OB was not our sales manager, Jeff was, OB was able to close the deal and put everything into understandable terms where we felt comfortable in purchasing our car. They negotiated our trade-in to a manageable point and offered a great price on our car. RJ saved us a lot of money by getting us an awesome apr of 2.81 when our bank could only offer 4.5. We are very happy with our purchase! More

If you are looking for a great buying experience, go visit R.J., Dustin, or Carlos at Starling Chevy! R.J. mentioned it was a family run business and that was felt throughout my experience. It was appar visit R.J., Dustin, or Carlos at Starling Chevy! R.J. mentioned it was a family run business and that was felt throughout my experience. It was apparent that they wanted to get me the best price possible, at the rate I wanted, while providing great customer service. I would go back to buy from them in a heart beat!! More

They run my credit 6 times. I told them just one time. they drop my credit. When I visit the dealer I told them tha i had my bank for finance the car and why they run my credit 6 times, I not understand. they drop my credit. When I visit the dealer I told them tha i had my bank for finance the car and why they run my credit 6 times, I not understand. More

Thru the negotiation process we did not feel that there was any ‘high pressure’ tactics or other questionable sales practices. We have bought so many cars the last several years that we have experienced was any ‘high pressure’ tactics or other questionable sales practices. We have bought so many cars the last several years that we have experienced just about every known tactic – good and bad, that salesman come up with. A really big ‘plus’ was that the staff did not employ the double teaming effect whereby the sales manager comes into the room and tries to close the deal. That being said - once the deal is completed, management will not even acknowledge that you exist. We had several issues that were clearly errors and ommissions (as admitted by the sales person). Management flatly refused to even talk to us or make any attempt at all to resolve the issues. All we can say is BUYER BEWARE. More

Very easy transaction with everyone being upfront. There was no back and forth negotiating, I asked for the bottom line price and as given that right away. Did not spend hours at the dealership haggling, l was no back and forth negotiating, I asked for the bottom line price and as given that right away. Did not spend hours at the dealership haggling, like is so often the case. More

I would like to thank Starling Chevy for a great car buying experience I felt very welcome at the dealership, I felt like I was treated like family and I would highly recommend that if you are shopping buying experience I felt very welcome at the dealership, I felt like I was treated like family and I would highly recommend that if you are shopping for a new Chevy go see the awesome crew at Starling Chevy Deland and the manager OB went to great extremes to make me feel very good about my purchase! It brought back the excitement of buying and owning a new car again! Thanks again! More

I went there intending on buying a used car ,They had a 2006 HHR I liked ,I drove the vehicle talked a little with the salesman .The asking price was 12,100 .He wanted to take me inside to run my credit .W 2006 HHR I liked ,I drove the vehicle talked a little with the salesman .The asking price was 12,100 .He wanted to take me inside to run my credit .Which I knew would be approved ,I told him I wanted to make sure I could get this vehicle at my budgeted price before my credit was run.He said he would have to check with his sales manager ,And pretty much left it at that, he never asked for my number or anything .So the next day I sent a email through the website ,I got a response from John that he would contact me when he got to his computer ,The next day I spoke to him on the phone and told him I would give them 10,000 plus my trade which was worth minium of 1500.00 .He said he would check once again with the sales manager and I said that was fine just let me know. Well the next day no word so I finally emailed him and asked why he did not bother calling me back .Peters response was that 10,000 was a outrageous offer and they would not consider it...Wow what a rude way to treat a potential customer who is definately going to buy a car .I guess they must not need customers..Very poor customer service and they also could not give me any info on the car ,They said I had to sign a carfax report if the vehicle was purchased guess they dont bother to read them til after they sell the car hmmm makes you wonder Laurie More

very poor customer service did not have the car we wanted gave us a terriable price on a chevy vruze which we did not want!!!! they said they could not get in a chevy hhr because they did not sdell.the peop gave us a terriable price on a chevy vruze which we did not want!!!! they said they could not get in a chevy hhr because they did not sdell.the people were not helpful at all.did not work with us!!!! i would never ever recommend this dealership to anyone More