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Carroll Chevrolet
DeLand, FL
101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 101 reviews
January 15, 2024
Brought in our 2024 Cadillac Lyriq for service because the active noise cancelling didn’t seem to be working. The service guy, Frank, had zero clue how to check it and asked “is that even a big deal, did the active noise cancelling didn’t seem to be working. The service guy, Frank, had zero clue how to check it and asked “is that even a big deal, did the salesman sell you on it or did you research it yourself?“ he also said he was t trained on it and since its brand new that no one was. He basically thought it wasn’t a big enough deal for me to have brought our car in to be fixed. I waited an hour to hear that nonsense, worst dealership experience I’ve ever had. I’ll drive an hour or away to find a better dealership. What crap and Frank needs to be fired! More
by Tclloyd
Employees Worked With
Frank
October 11, 2023
Worked with Jovi and Anthony to get my car and they were great. They did everything they could to make sure I got a great deal. Would definitely see them again. great. They did everything they could to make sure I got a great deal. Would definitely see them again. More
by Sld3785
Employees Worked With
Jovi
October 04, 2023
Dealership not recommended they wanted you to keep coming back to them for repairs, I have been doing my regular maintenance there since I trust them do their job then I found out they messing up with my ca back to them for repairs, I have been doing my regular maintenance there since I trust them do their job then I found out they messing up with my car just to fool me into paying so much more for the repairs I even bought my car brand new, they just found out I had a misfire on my engine and loose spark plugs that looks like it has been going on for a while how come they never told me there was something wrong when I did my maintenance there previously charged me $190 for the diagnostic without even telling me the breakdown of charges and why I had to pay this amount when I choose the free services when I booked online, I expected just the tire rotation and oil change would be the only charges I had to pay but no wasn’t the one I expected. Aside from the 190, they charged me $820 total for the repair, cmon why you robbing people money in the first place when you could’ve avoided this problem beforehand when you did my maintenance? Unless they intentionally make money out of breaking people’s car so they keep coming back to you all the time for repairs? Just not great 🤦♀️🤷🏻♀️ More
by LB
Employees Worked With
Matthew Griffin
July 14, 2022
Worst experience I have ever had buying a car. To Start off I waited 4 1/2 months to get my truck after purchasing , not a special order they just didn't have it on the lot waiting for it to be del To Start off I waited 4 1/2 months to get my truck after purchasing , not a special order they just didn't have it on the lot waiting for it to be delivered. Didn't even get a date of expected delivery until after 3 months and it changed 7 times. I go in to get my truck and start to drive off the lot and the car isn't driving right, somehow they failed to notice if they ever did a test drive themselves. Worst customer service here and absolute jerk of a general manager. Now waiting on the issue to be fixed so I can finally get the truck I have been paying on for months. More
by Unimpressedperson
Employees Worked With
Jc, Derek and a few others
June 13, 2022
It was mostly my fault. Went in hungry and tired. They didn’t take my trade value off of financed price so I ended up paying taxes on that. Had a tag to transfer but they so Went in hungry and tired. They didn’t take my trade value off of financed price so I ended up paying taxes on that. Had a tag to transfer but they sold me a new one anyway. Had a flat tire due to a roofing nail before I test drove. They put air in the tire for the test drive, when I got home the next morning the tire was flat and still had the nail in it. Definitely didn’t have my interest on there list. Worst dealership I’ve ever been to! More
by jameschris35
Employees Worked With
Don’t remember his name
February 17, 2022
Please do not purchase extended warranties at this dealer. The financier Sammy behaves very well at the time of selling these guarantees, at the time of canceling them he does everything possible not dealer. The financier Sammy behaves very well at the time of selling these guarantees, at the time of canceling them he does everything possible not to return the money, invents excuses that the papers did not arrive. It`s a good dealer but the financier tries to play and not cancel the guarantees. The problem is that the general manager JC knows this and does nothing for change this. More
by Villamilcarlos
Employees Worked With
JC AND SAMMY
January 09, 2022
BEWARE OF THESE SHADY GUYSSold me a 2020 Mustang GT with BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bump BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bumper to bumper, check engine light came on less than 24 hours after buying the vehicle, took it to Ford long story short the car was on its third transmission somehow at 9k miles and had a crack in the engine block, warranty was voided 6 months before for abuse. Starling wouldn’t refund my money and was very rude and unprofessional, especially the GM, JC. The day I traded it in as I had no other choice, they listed this car again at the same price saying 1 owner as if nothing had ever happened. I hope nobody gets played on this same exact car as I did. More
by jace
Employees Worked With
JC, General Manager and Brent Service Manager , Kevin Stuckey
November 27, 2021
THE BEST DEALERSHIP!!! I purchased two vehicles within several months. First vehicle, the internet sales team handled everything from start to finish without me having to go to the dealership. They delive several months. First vehicle, the internet sales team handled everything from start to finish without me having to go to the dealership. They delivered my vehicle with awesome service. Huge shout out to Shelby and Ashley for making the deal for the vehicle I wanted and then some. I went to other dealers at first and with no hesitation continued my business with them. Customer Service is extraordinary from start to finish. Thanks again and I will definitely come back to do business. Well worth the drive from Poinciana, FL! More
by David
Employees Worked With
Shelby, Ashley & Emmanuel
