Carroll Chevrolet

Got approved by Florida bank@ Dealership,after a month of sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a different lender,Told me everything was Exactly the same, Interest rate was different,talked to numerous people from Dealership, Nothing Resolved,Beware More

I discussed my plans paying it off in 3 months, choice I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and di I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and discussed terms with my lender. I called my lender to get information on my next payment due date, they had no records. They checked for me and found by VIN number who was holding my loan. My paperwork was done per their choice of lender, awfull practice. I was tied to not my bank fine letters bottom of paperwork under the line hard to see "Ally", WHICH HAVE PREPAYMENT PENALTY FEES if payed off in less than 6 months. When I called James G. He blamed the financing person Octavio. When I spoke with Octavio he pointed the finger at James G. Stating he was not told about my lender approval letter. Then admitted that he got me a better deal sure higher rate. Better deal for who, unless he gets a kickback from that, but it was not a better deal for me. How would he know to compare if he was not aware of it? Please bring a magnifier glass with you if you are shopping here.Then again don't shop here. More

Went in to look at a preowned vehicle. After the test drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. More

DO NOT BUY HERE!! Horrible experience. Not trustworthy and they will lie until they are blue in the face. Awful customer service, buy elsewhere!!! Sold me a truck with a large dint in tailbed when I speci and they will lie until they are blue in the face. Awful customer service, buy elsewhere!!! Sold me a truck with a large dint in tailbed when I specifically asked online specialist if there are any dints/bumps. Read the reviews this dealership is horrible and doesn’t do good business. More

They do not even deserve ONE star. they are CRIMINAL. They did not have the car I wanted on their lot so they asked for a $1000 deposit advising they would have the car transferred in 1 to 2 days. that They did not have the car I wanted on their lot so they asked for a $1000 deposit advising they would have the car transferred in 1 to 2 days. that after I test drove it, if I did not like it, they would give me my check back. I called back the next day to see if the car was there and was told that the other dealership had not gotten back to them. Liar. I called the other dealership and was told they would not be transferring it as they wanted to sell it and that it was a loaner unit. I called Starling and said I wanted my check and back and was told they deposited it on 12/30 I was told I would have my money back in 7 days. It is now 20 days later and my return has NOT been processed. I am sitting in the dealership waiting for my check. CRIMINAL don't buy from starling Chevrolet of Deland!!! More

I took my Cadillac, into the dealer for an Oil Change, Tire rotation waited much longer than expected. When the car came back (Not washed which was normally done) Disappointed Tire rotation waited much longer than expected. When the car came back (Not washed which was normally done) Disappointed More