Carson Dodge Chrysler Jeep Ram

Unfriendly unprofessional smug zero service! First class CRAP! Rude sales people! Didn't care whether they sold a car or not! no sale over $49.00 a month! The WORST! Haggle & haggle over and over First class CRAP! Rude sales people! Didn't care whether they sold a car or not! no sale over $49.00 a month! The WORST! Haggle & haggle over and over and over again! Back and forth to some idiot manager (God sitting on his thrown) and try to keep you there to wear you down! I wouldn't take a car from th these guys if they GAVE it to me! Learn some consideration and respect and maybe you will sell more cars! More

Rude manager / limited inventory I haven’t been treated so rude at a stealership in years. Salesman wasn’t bad besides badmouthing previous customers to me during the test drive. The I haven’t been treated so rude at a stealership in years. Salesman wasn’t bad besides badmouthing previous customers to me during the test drive. The sales manager however will cost this stealership a lot of business. A rude kid who has no business sense and acts as though the customer works for him. He obviously has it backwards as there are several other Dealerships in the area selling the same vehicles. More

Was amazing paper work was all done before I got off work Rob was awesome he helped out my wife and keeper my kids entertain with toys. It was the best experience that I ever had . I would recommend this deal Rob was awesome he helped out my wife and keeper my kids entertain with toys. It was the best experience that I ever had . I would recommend this dealership to all my friends More

Service department is amazing I have been using the service department for over 15 years and have always had fantastic service. All the employees are super friendly, honest and no I have been using the service department for over 15 years and have always had fantastic service. All the employees are super friendly, honest and no haggling. Would highly recommend them! More

Service department work unacceptable I brought in my Dodge Sprinter van to fix engine oil leak. It took them 5 (!) weeks to finish the repair (reportedly the leak was in the turbocharger I brought in my Dodge Sprinter van to fix engine oil leak. It took them 5 (!) weeks to finish the repair (reportedly the leak was in the turbocharger cooler), the communication was very poor and consisted of repeated excuses that they still need this and that to finish and that this engine is difficult to work on. 5 weeks and almost $3,000 later, when I brought the van home and look under the engine, there was even bigger oil leak than before. The service department mechanic incorrectly attached the oil filling extension and the oil was just gushing out when the engine was running. There was also totally loose radiator shroud cover (just thrown in the engine compartment). The invoice said the vehicle was test driven after repair and it was found to be OK. The oil leak completely flooded the alternator so I am worried now that it won't last long. My complaints to the service department management went unanswered. If I could give them zero stars, I would. More

Excellent service After waisting time at several other dealerships trying to get a decent deal on a rather hopeless situation, my husband and I called this dealership a After waisting time at several other dealerships trying to get a decent deal on a rather hopeless situation, my husband and I called this dealership and I spoke with Jeff Callister who got us in the door. After listening to our situation he was able to get us into the vehicle we wanted and needed. I would highly recommend this dealership and Jeff Callister to everyone. Save time and make this your firat stop. If Jeff cant get you the best deal, than I dont know that anyone can. More

Great experience, TWICE. I can't say enough good things about this dealership. Back in 2013 we went in and walked out with a 2012 Ram that we wanted. We had a great experience I can't say enough good things about this dealership. Back in 2013 we went in and walked out with a 2012 Ram that we wanted. We had a great experience with both the salesman and the finance guy Robert. Fast forward to yesterday, 07/07/16. I had a terrible experience with a dealership in Reno that had the Dodge Magnum I wanted. Overall, just terrible. I went in expecting to drive home in the Magnum. Long story short, the experience was terrible and we walked. There was no way we were giving that place our business. On the way home, we stopped by the Carson Dodge dealership. It was about 9pm, so we knew we would have the place to ourselves. We walked around checking out their used inventory, which was great, but mostly out of our price range. We saw a sweet Avenger, though, and thought maybe we would be able to make it work. We drove up there last night, on a whim, just to test drive the car. The salesman who came out to greet us was Jeff Callister. He was awesome. He took us on a test drive, and while we were heading up Spooner I was talking to him about my experience the weekend before (without dropping the dealership's name), and after listening he said, I guess you really wanted a Magnum. I said, well yeah. It's perfect for what I need it for. And he dropped a bombshell that they had just got one in, and it was ready to sell. I turned the car around and went back to the dealership. Ha! I got my car, financed, and my payments are right where I needed them to be. Like literally. He asked where we needed to be, we told him, and he made it happen. Robert (finance guy) just happened to be off that day, but the finance guy we worked with was every bit as awesome. We were there around two hours or so, maybe 1.75 hours. BUT it didn't feel like that at all. I couldn't believe that much time had passed. It was just an overall, great experience. They knew we were return customers and just made us feel awesome. Don't go to just any dealership. That was the lesson I learned from my bad experience with the other guys. Go somewhere you can trust. I trust these guys. :-) More

So I went to Carson Dodge to purchase a loaded top end Jeep they had advertised...I purchased the Jeep with $14,000.00 down and a loan. I even purchase the extended warranty. 10 days later there was an is Jeep they had advertised...I purchased the Jeep with $14,000.00 down and a loan. I even purchase the extended warranty. 10 days later there was an issue with me stopping payment on the truck I traded that left a deficit of the purchase with $1,000.00 that I owed. I made arrangements with the finance rep. to pay it off in two increments. He said it was not a big deal and he would work with me. A week and a half after I paid the first half, the finance rep. threathend me, in a voicemessage, with a lawsuit and filing with the DA. He was very rude and out of place with any form of decent customer service. I am amazed that his General Manager let him get away with this behavior. This is after 2 months of the purchase and just as I made my first payment to the loan. Prior to that, I smelled wires burning and a relay vibrating/clacking. I took the Jeep into the dealership and it took 4 times to fix the lighting issue on the new vehicle. The dealership, short of the salesperson, have been very rude and lacking in customer service. I would not advise anyone buy from them. I have been buying vehicles for 2.5 decades and do not appreciate the dealership as a whole being inappropriate and rude. More

Snakes and half xxx 1 st time around with my ram 3500 diesel, goes in for an oil change and a simple air filter change. They called me and told me my turbo needs to be re 1 st time around with my ram 3500 diesel, goes in for an oil change and a simple air filter change. They called me and told me my turbo needs to be replaced! How does that happen. I go down there pay and pick the truck up to find that they didn't change the air filter and it was dirty. They told me the truck wasn't making the amount of boost it should be.. Stupid me I take my hemi charger down there about a year later for a transmission leak and coolant flush. I had an appointment and 7 hours later they tell me my car is ready. I pay for it and the service advisor runs to the shop and brings me back the part to fix my transmission leak. Says it is pretty easy to do. Whatever, I'm pretty handy with cars but have no time, that's why I pay them. As I'm driving home I notice the engine temp gauge bouncing back and forth a lot more then usual. Stop lift the hood and find they forgot to fill the overflow/ radiator tank with coolant. Really, professional? I think not. I will always go to Reno now. More

Both sales and service department went far beyond great! When I purchased my 2014 Dodge Dart GT, I told the Carson Dodge Sales Department exactly what I wanted. They pulled no punches in explaining there wo When I purchased my 2014 Dodge Dart GT, I told the Carson Dodge Sales Department exactly what I wanted. They pulled no punches in explaining there would be a delay with a special order. They kept me posted every step of the process and took special effort to expedite delivery. The service department knows I live way out of town and take much extra effort to get me out within a day, and gave me a loaner when parts were late in arriving. They honestly make me feel like family. Truly, Well Done! More