In the past 10 years, I have purchased 25 new FCA Vehicles from 4 dealerships in the San Jose, Vegas, Havasu and Kellogg Idaho area. When my wife and I moved to the Carson area, the only dealership close was Carson Dodge. Since I am a loyal customer of FCA, I received a CDI number (Control Number) from FCA and this dealership refused to except Corporate’s instructions to give this customer a discounted price. The dealership is reimbursed by FCA. The manager then proceeded to call my wife and I a liar with vulgar language. We left and found out the following week that the two sales people that helped us, quit because of this incident. strike 1.
Took my challenger in to this dealership for repairs. Under warrantee, dealership was authorized to repair. Was given estimate and asked to pay for estimate. Paid for estimate and was giving a date to return. Return on repair date, dropped car off and was given a ride home. Was called by dealership service department “Don” and was told to come pick up challenger. Arrived at dealership service department, challenger was not worked on or touched. Don, the service manager, tells me that their dealership service department is not qualified to work on the high end challengers SRT’s. Challenger returned with nothing done and was made to pay for estimate service. Service department refused to charge FCA for service. Customer called FCA and was told to submit bill And was refunded. Strike 2.
Upon the two paragraphs above, this customer decided to write Linkin & other social media groups about their sales and service department.
In the meantime, I purchased a new 2018 crew cab 4 x 4 with an MSRP over $55,000 from another dealership in Idaho. Yes, I drove over 26 hours, round trip to Idaho to buy this truck, since Carson City Dodge is incompetent.
The new 2018 ram had a recall on it and I proceeded to take it to Carson city dodge service. Upon arriving, Don (Service Manager), a 6 foot tall plus man, 250 pounds comes storming out of his office with two little technicians & informs me that the owner, GM and himself do not want me on their property any longer. I informed him that I own 24 FCA vehicles at this time and a brand new ram crew cab with a lifetime warranty that has a safety recall on it, that needed to be repaired. His response was leave before we are forced to make you leave. Strike 3, your out.
I left the dealership without any incident and called FCA and made a report of refusal of fixing a truck that was new and was a Chrysler product.
Do not get me wrong. FCA is state of the art engineering and their products, but Carson City Dodge is a dealership that I would not send my worst enemy too. If you patronize this place, it’s a matter of time before you’re writing a similar report.