I came in to have my car serviced today. Jeff immediately acknowledged me and noticed I was upset with the lengthy line. As Jeff was writing up my service, he cheerfully assured me my wait would not be too long. The work on my car was completed surprisingly very quickly. I appreciate Jeff's friendly and helpful demeanor. He always remembers who I am and what car I drive. Thanks, Jeff! Elizabeth, the cashier, was also very friendly and did not appear to be bored with her job. Thanks, Elizabeth! However, when I learned that the new owners of the dealership discontinued car washing with every service, I was shocked. To stay above the competition, little things like car washes are a big deal.