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Carson Nissan - Service Center

4.8

838 Lifetime Service Reviews

1505 East 223rd Street, Carson, California 90745

838 Reviews of Carson Nissan - Service Center

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November 14, 2018

"Excellent and dependable service"

- jazzie

Ease of use of coupon and the shuttke service were two of the many services given. complimentary car wash was great! the check out in the cashier department can be improved - slow service

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Hidalgo
Nov 15, 2018 -

Carson Nissan responded

We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. We appreciate your business and we can't wait to see you again soon! Regards, Linda Webber lwebber@dtlamotors.com

November 05, 2018

"Great service"

- Sil132

I’ve gone there to get my service for my new car for a year and a half! They have great customer service. Great ammentaties in the waiting room. Especially that I have a baby and 6 year old they can play in the kid room and eat popcorn for the 6 year old.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Chris Ayala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christina Martinez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2018 -

Carson Nissan responded

Thanks for your loyalty to us here! Lucky to have you as a valued customer and looking forward to working with you for years to come. See you here at your next service visit! Regards, Linda Webber lwebber@dtlamotors.com

October 23, 2018

"Best dealer service department I've been to."

- youtp

Carson Nissan is great about getting you appointment as soon as possible. Each time I've been in they have completed the work in a timely and careful manner. Recently, we had an issue with our Rogue that was not covered under warranty. Ryan, my customer in service rep, recognized that the issue was not caused by us and contacted both Nissan and the service manager at Carson Nissan to advocate they fix the issue as if it was covered under warranty. Happy to say Ryan called recently say they would cover it. Thank you Ryan! Your commitment to the customer is without question.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ryan in service
Oct 24, 2018 -

Carson Nissan responded

We work really hard to make every experience here a special one and we are ecstatic that Ryan and our team have managed to do that for you. Feel free to call or stop by if there is anything else we can do for you. Thank you! Regards, Linda Webber lwebber@dtlamotors.com

September 19, 2018

"Good Place!"

- EloNLateS

I bought my ever first vehicle here 2yrs ago and so far, service is ok. not Outstanding as others would say. One time, i pointed out a hanging plastic notch underneath my nissan rogue and Cristina just dismissed it! I have to fix it myself! (Considering its a New Rogue!).Ugh, still boils me to this day.

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Recommend Dealer
Yes
Employees Worked With
Jorge Villegas
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christina Martinez
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lai-Ce Shum
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Carson Nissan responded

Thank you for your feedback. I see your experience has just been mediocre. Please don't hesitate to contact me should you like to discuss any issues you've faced here. I'm here to help. Regards, Linda Webber lwebber@dtlamotors.com

September 18, 2018

"Great"

- Jguzm33

Christina is a all star service writer, I can imagine how great that shop will run if she was a manager, it runs great already but I know she will make everything better.

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Recommend Dealer
Yes
Employees Worked With
Christina Martinez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Carson Nissan responded

You deserve nothing but the best, and we're grateful to know that Christina provided you with nothing less than that! We look forward to serving you again soon and thank you for visiting Carson Nissan. Regards, Linda Webber lwebber@dtlamotors.com

September 11, 2018

"Gracias "

- Pirata007

Thank you Christina, you are always so helpful , I will always be your customer. Because you always help me the right way. I can’t thank you enough

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Carson Nissan responded

Christina is an all-star and is always going above and beyond to give your guests a terrific experience! Thanks for this quality review and we hope to see you soon. Regards, Linda Webber lwebber@dtlamotors.com

August 21, 2018

"Jeff is a Bright Star in an All-Star Cast!"

- ASimon911

Jeff Morgan does not hold back when it comes to professionalism and customer service. Customer, Customer, Customer! Jeff is an energetic and knowledgeable employee who does his best to satisfy the needs of the customer. Carson Nissan is a great place to have my Nissan Frontier serviced and Jeff Morgan is a big part of the postive attitude in the Sevice Department. I recommend Carson Nissan for your complete vehicle needs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Linda Webber
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Carson Nissan responded

Jeff is a huge part of our success, and we can't wait to tell him about this positive review! Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Linda Webber lwebber@dtlamotors.com

August 07, 2018

"Great personnel!"

- robb11561

I came in to have my car serviced today. Jeff immediately acknowledged me and noticed I was upset with the lengthy line. As Jeff was writing up my service, he cheerfully assured me my wait would not be too long. The work on my car was completed surprisingly very quickly. I appreciate Jeff's friendly and helpful demeanor. He always remembers who I am and what car I drive. Thanks, Jeff! Elizabeth, the cashier, was also very friendly and did not appear to be bored with her job. Thanks, Elizabeth! However, when I learned that the new owners of the dealership discontinued car washing with every service, I was shocked. To stay above the competition, little things like car washes are a big deal.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Elizabeth (cashier)
Aug 08, 2018 -

Carson Nissan responded

We strive every day to make the service experience as seamless and possible, and we are so happy to know that Jeff and Elizabeth were able to do that for you! We appreciate you taking the time to let us know about your recent visit with us and we look forward to seeing you again. Regards, Linda Webber lwebber@dtlamotors.com

July 22, 2018

"Great Service!"

- Arlaidy

Wonder service! I always recommend Carson Nissan to people I know. My brother recommended Carson Nissan to me because he is very happy with the service. Now I am too!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Carson Nissan responded

We couldn't be more pleased to hear that our team went above and beyond to make sure you and your brother always have a smooth visit! We hope that you visit us again soon! Regards, Linda Webber lwebber@dtlamotors.com

July 22, 2018

"Maintenance service"

- Spinfam

I had an excelllent experience with the staff & the service performed. I have gone to other dealers, not Nissan & the service was not a good experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Carson Nissan responded

It's always great to see when our customers have such a positive service experience, as we look to provide that to every customer. Learning about our customers' experiences puts a smile on our face and we hope that you will visit us again! Regards, Linda Webber lwebber@dtlamotors.com

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