I've bought a lot of cars over the years, but never have I enjoyed the experience as much as I did buying from Nick at Carster Cars.
I was in the market for a very specific used car, a 2010 BMW 550i. I've owned one of these before and was very particular about what I was looking for. Carster had one that looked like it would fit the bill, so I went for a test drive. Nick and his father, who also works there, were very friendly and pleasant to talk to. The car was almost - *almost* - exactly what I was looking for, but there were a few cosmetic things I wanted fixed on it before I could decide to pull the trigger. I wasn't going to make a deal that day no matter what, but Nick and I agreed to a price and a plan to have the few things I didn't like about the car fixed if I came back and decided to buy the car.
It took me two more weeks before I pulled the trigger, and all the while Nick was extremely patient, and really committed to making sure the things I wanted fixed were taken care of to my satisfaction. They really came through, and when I flew in from out of town to pick the car up, he even brought the car to the airport so I could take delivery of it right there. 5-Star Service!
Is the car perfect? No, not completely, but hey, it's an 8-year old used car; I wasn't expecting perfection. But the buying experience was perfect.
Nick is a real professional, and knows how to provide exceptional customer service. Buying the car from him was a real pleasure, and if I'm ever in the market for another used car, I'm going to him first. In fact, I have him looking for a particular unicorn that I want to buy if one ever pops up on the market...
Buying used cars from used car dealers in the past is generally an unpleasant but necessary task. Buying a car from Nick was anything but unpleasant. I can't recommend these guys enough!